1st / 2nd Line IT Support Engineer Package

1st / 2nd Line IT Support Engineer Package

Robust IT Ltd


£1,200 inc VAT
Finance options

£954 inc vat over 6 payment of £159

Study method
Distance learning, self-paced
12 months
CompTIA A+
CompTIA Network+
MTA: Microsoft Technology Associate
Cisco CCNA Collaboration Certification
Windows 10
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

3 students enquired about this course


Start your IT career with this study package that includes a *guaranteed job opportunity as a Trainee IT Technician with one of the UK’s leading providers of IT services. Our recruitment partner has contracts with BT, HP, Fujitsu and other organisations across the UK.

Utilising our training materials and our partner client’s ongoing need for around 50 Trainee IT Support Technicians each month, we can offer you an opportunity that will lead to a genuine employment position after completing the initial training.


CompTIA A+
CompTIA Network+
Awarded by CompTIA
MTA: Microsoft Technology Associate
Windows 10
Awarded by Microsoft
Cisco CCNA Collaboration Certification
Awarded by Cisco Systems

Course media


Package Information:

  • Cisco CCNA
  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA N+
  • Microsoft MTA Server
  • MD 100 Windows 10


  • CompTIA A+ 1001 & 1002
  • MTA: Windows Server Administration Fundamentals

You’ll have all the support you need

Tutor Support Team

If you need advice or clarification on any specific part of your course, your Tutor Support team will be available to help. They will also be on-hand to give advice regarding your Live Labs, quiz content and to answer any general queries that you may have while you are studying. Whether you are having trouble understanding a concept, or would like to discuss the content with an expert, they are only a phone call away.

Mentor Support Team

You will receive guidance throughout your study journey from our dedicated Mentor Support team who will be there to help you with the course-ware in general. Upon completion of your course, they will be available to review and optimise your CV and will provide you with interview guidance and advice on professional conduct.

What’s included in this package?

A job opportunity from our IT recruitment partner
IT certifications that employers are looking for on your CVü Live Labs to give you the practical experience you needü Tutor Support to assist you when you’re unsure about the learning materialsü Mentor Support to guide you in your journey towards an IT careerü Participate in a practical workshop which you can add to your CVü A tailored CV and interview advice from a recruitment expert

Who is this course for?

SKILL LEVEL: From Beginner - no experience necessary.Why choose us? Apart from receiving a world-class IT Training package, you could be one of the candidates to be placed in an IT role with one of our partner companies!

Career path

The salary you can expect

  • IT Technician – £24,000
  • Network Support Engineer – £35,000
  • IT support 1st line £20,000

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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