Working at Welcome Break

  • Company size 5,000+ employees
  • Sector Hospitality & Catering

What we do

Jobs and Careers. Made at Welcome Break

Every day, in 33 locations across the UK, thousands of people pull in to Welcome Break for a rest from the road. Welcome Break is one of the largest independent motorway service operators in the UK.

Formed in 1959, Welcome Break now has over 55 years’ experience in the sector and more than 5000 employees who strive to proudly and passionately offer its customers world class food and retail brands such as Waitrose, Starbucks, Harry Ramsden’s, Krispy Kreme, WHSmith, Subway, KFC and Burger King in a friendly and relaxing environment.

Independence is key to us. It helps us think differently. That's why we've led the way in changing perceptions of what a motorway service station can provide, including bringing many of the best brands to the motorway.

Dedicated Teams and Delighted Customers. Made at Welcome Break

We aim to make people feel human again, energised and ready for their journey ahead.

At Welcome Break, we have five steps of service that all our teams follow to make sure that their customers have service that's personalised to them.

1. Warm Welcome - We welcome customers with a big, friendly smile. We're always ready to help.
2. Speedy Service - We always serve customers with speed and urgency, never skimping on standards.
3. Suggestive Sell - We're happy to suggest something a customer might enjoy.
4. Perfect Product - Customers buy with their eyes - so our teams make sure that everything we prepare and sell looks great.
5. Fond Farewell - We always thank the customer, say goodbye and wish them a safe journey.

The key to our success is giving customers what they want, when they want it. These aren't just empty words - We have 6 key behaviours driving our performance to deliver the Welcome Break promise.

1. Driven by service and standards
2. Working as one team
3. Taking ownership
4. Led by communication
5. Focusing on results
6. Maximising potential




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What you'll get

  • Training for your personal and professional development
  • Competitive Bonus Scheme where eligible
  • Hotel stays for employees with 50% off room rate
  • Our own discount scheme, offering exclusive highstreet savings
  • Childcare Vouchers
  • Peer to peer recognition schemes
  • Subsidised meals on shift with free soft drinks / coffee / tea
  • Cycle to Work Scheme
  • Free car parking
  • Uniform provided for many roles

Who you'll work with

Jobs and Careers. Made at Welcome Break

Are you ready to show us you have the desire to join a great team - and the determination to thrive in it?

If you join our team at Welcome Break, you will be given a chance to have a great career that could take you anywhere in our business. We promote people based on merit and if you show us ambition we'll invest in those dreams with excellent training and development programmes.

Team Members. Made at Welcome Break

Our Team Members are at the heart of what we do, the face of Welcome Break. As a Team Member, you're the person who welcomes our road-weary customers with a warm friendly smile – and makes them feel human again. Team Members play a vital role, keeping our sites running like clockwork. To succeed, you’ll need energy, passion and a can-do approach.

Leadership Roles. Made at Welcome Break

Few companies can match Welcome Break for the range of retail, catering and other management opportunities we offer. And how many also provide such fast track career progression?

Taking a management role with Welcome Break could see you rapidly progressing to a Unit Manager or to a Site Manager / Site Operations Manager and beyond. It's down to your drive and we'll back your ambition all the way.

Support Centre Roles. Made at Welcome Break

Great sites need great support. And that comes from our national Support Centre at Vantage Court in Newport Pagnell. From Finance, Commercial to Marketing, from IT to People, these vital support functions work together, as one team, helping drive the success of the Welcome Break business. Key skill requirements will vary according to your role, but whatever your function, the ability to provide positive, practical support to site teams is essential. Making things simple for our sites helps them deliver great service and superb business performance.

Rewards & Benefits. Made at Welcome Break

All roles here come with a great package that includes at least 28 days' holiday and enrolment into our pension scheme. Competitive Salary, and you'll also benefit from subsidised meals and large discounts in our sites and hotels. Good performance is recognised too through reward schemes.

All roles here come with a great package.


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