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What we do

WAA Chosen is an integrated comms agency focused in three sectors, Automotive, Trade &amp; Construction and Leisure and Lifestyle. We are experts in how and why people choose, specialists in driving revenue and creators of work that gets our clients chosen more often.
For over 30 years, WAA Chosen&rsquo;s Business Creativity philosophy has been helping our clients outthink and outperform the competition &ndash; without having to outspend them.
Working across social media, brand, digital, PR, print, DM and sales promotion, our team combines insight and commercial acumen with creative flair and craft, to deliver innovative business solutions, compelling content and clever integrated campaigns.&nbsp;

The Big Idea: Help Brands Get Chosen. More Often. At WAA Chosen, we believe brands win when they become the obvious choice. Creativity only counts when it drives commercial impact — and that’s the heartbeat of everything we do. From brand to digital, PR to promotions, we create work with purpose and punch. As an employee-owned agency, everyone here has skin in the game. Ideas get heard. Voices matter. Ambition doesn't hit a ceiling. And now, we’re looking for a Growth Manager who can help us take that ambition into the market and bring new brands into the fold. This is more than a sales role. It’s about spotting opportunity, opening doors, and helping prospects realise they’ve just found their new favourite agency. What You’ll Do You’ll sit at the sharp end of the agency — the point where opportunity meets action. You’ll immerse yourself in Automotive, Trade &amp; Construction, and Leisure &amp; Lifestyle, finding the clients who need what we do and convincing them why WAA Chosen is the partner they’ve been waiting for. Around 60% of your time will be spent finding, firing up, and converting leads. Another 30% supporting our marketing engine — helping amplify everything that makes us stand out. And the final 10% shaping stronger proposals, pitches, and meetings with our hubs. You’ll build a pipeline that’s full and high quality, craft outreach that cuts through, and make sure our growth efforts are as sharp as our creative work. What You’ll Be Doing Identifying and targeting new business opportunities across our priority sectors Developing and executing sales strategies that actually convert Owning the early-stage sales cycle, from first outreach to securing the meeting Building a pipeline that’s smart, strong, and never hopeful for the sake of hopeful Helping internal teams shape proposals and pitches that land Delivering the marketing plan and supporting monthly content across social, web, and comms Representing WAA Chosen at events, networking sessions, and industry gatherings Tracking performance and offering insight that sharpens our growth approach What You Bring You’ve already proven yourself in business development or sales, ideally in an agency or marketing environment. You know how to start conversations, spark interest, and turn a cold prospect into a warm opportunity. You’re confident on the phone (without sounding like a call script), commercially savvy, and comfortable navigating the realities of agency life. You can charm at every level, spot opportunity quickly, and translate strategy into action. Above all, you’re results-focused — someone who works at pace, stays resilient, and knows how to get people excited about what we can do. Why You’ll Love It Here Because here, you don’t just chase growth — you own your part in it. As an employee-owned agency, when we win, you win. You’ll get all the right benefits too: private healthcare, generous holidays, matched pension, EV schemes, wellbeing support, and a learning environment built to help you level up. We’re a Gold Standard Investor in People and Platinum IPA CPD agency, which means you’ll keep developing, keep progressing, and keep doing work you’re genuinely proud of. In short: this is a role for someone who loves making connections, sparking opportunities, and playing a key part in the growth of an ambitious, creatively driven agency. If you’re hungry to drive growth and ready to help brands get chosen more often, we’d love to hear from you. Apply now. Help us keep WAA Chosen, well… chosen.

Business Development Manager

The Big Idea: Help Brands Get Chosen. More Often. At WAA Chosen, we believe marketing only really matters when it makes a brand the obvious choice. That’s why everything we do, from brand and digital to PR and promotions, has one simple purpose: to deliver creativity with commercial bite. We’re an employee-owned agency, which means everyone here has a stake in the success we build together. It’s a place where ambition doesn’t hit a ceiling, ideas actually get heard, and business brains and creative hearts thrive side by side. Now, we’re looking for a Social Media Account Manager to help lead that charge. Someone who can plan, create, and manage social content that drives engagement, builds advocacy, and strengthens brand presence across multiple platforms. What You’ll Do You’ll develop and deliver tailored social strategies for a mix of clients across platforms like Facebook, Instagram, TikTok, LinkedIn and X. Your job is to make sure every post, campaign and conversation pushes people closer to choosing our clients’ brands. You’ll run day-to-day activity – planning calendars, scheduling content, publishing posts and managing community engagement with a human voice that reflects each client’s tone. You’ll keep a close eye on what matters: performance. From tracking platform analytics to analysing data and preparing reports with real, actionable insights – you’ll make recommendations that move the dial. You’ll collaborate across the agency — working with client services, design, copywriting, and strategy to craft cohesive campaigns that look good, sound good, and perform even better. You’ll lead content planning and support execution, managing communities in a proactive, timely and brand-safe way. And you’ll stay plugged into platform trends, tools and emerging tech to inspire better work. What You Bring You’ve worked in a marketing agency or multi-brand environment where you’ve managed social accounts end-to-end. You understand platforms, algorithms, and social best practice — not in theory, but in execution. You can speak confidently with clients, manage expectations, and lead meetings where recommendations land and decisions get made. You’re organised and able to juggle multiple brands, deadlines and campaign calendars without dropping the ball. You’re comfortable with social management and reporting tools, and you know how to turn data into direction. Preferred Skills Experience running paid social or influencer campaigns. A creative instinct for content ideation and storytelling. Understanding of SEO principles and how they connect with social performance. Why You’ll Love It Here Because here, you don’t just clock in. You own it. Literally. We’re employee-owned, so when we grow, you grow. You’ll get all the right rewards too – from private healthcare and generous holidays to matched pensions, EV schemes, wellbeing perks, and a learning culture that’s second to none. We’re a Gold Standard Investor in People and Platinum for IPA Continuous Personal Development, meaning you’ll keep learning, keep progressing, and keep doing the best work of your career. If you’re ready to help brands get chosen more often by driving social content that connects, converts, and builds loyalty, we’d love to hear from you. Apply now. Help us keep WAA Chosen, well… chosen.

Social Media Manager

WAA Chosen. Employee-Owned agency Three specialisms. Automotive, Trade &amp; Construction and Leisure &amp; Lifestyle. Brand, digital, direct marketing, sales promotion, PR, social media, events. Delivering creativity with a commercial focus so brands get chosen more often. A place where business acumen and ambition thrive. Where people drive other people forward. The Role Board-level leader responsible for client relationships, growth, and delivery excellence. Owns revenue, retention, and client satisfaction while driving integrated account management across the agency. Ensures our work is commercially strong, strategically sharp, and executed to the highest standard. What you'll be doing 1) Client leadership &amp; growth Set and lead the client strategy across all accounts; ensure retention, growth, and satisfaction. Act as final point of escalation for key clients; protect relationships and margins. Lead senior-level client engagement; act as trusted advisor to CMOs and senior stakeholders. Identify organic growth opportunities; shape propositions and partner with new business on cross-sell and upsell. Ensure account teams deliver consistently against briefs with strong creative and commercial outcomes. 2) Commercial &amp; revenue management Own revenue forecasting and pipeline visibility; deliver revenue growth targets agreed with the Board. Partner with the Finance &amp; Commercial Director on pricing, contracts, budget, and margin protection. Lead negotiation of major contracts and retainers; set account profitability expectations. Monitor revenue concentration and client risk; implement plans to diversify and protect the portfolio. Drive adoption of KPI frameworks for client profitability, retention, and satisfaction. 3) Operational &amp; strategic leadership Align account management with production, planning, and creative to deliver seamless client service. Champion integrated working across the agency’s sector hubs (Automotive, Construction, Drinks/Leisure). Contribute to agency strategy with the leadership team; translate into clear client-facing actions. Contribute to the agency’s positioning, case studies, and credentials with marketing and new business. Promote best practice in ways of working, from briefing to delivery, using systems and automation. 4) Team leadership &amp; development Build and lead a high-performing client services team with clear goals and accountability. Coach and mentor senior account leads; develop talent pathways and succession plans. Manage cross-hub team of AMs and AEs for capacity planning and skills development, working with Hub Heads in matrix arrangement Drive a culture of strategic partnership, not order-taking, with clients. Promote collaboration and cross-learning across teams and sector hubs. 5) Ancillary responsibilities Represent the agency externally at industry events, trade bodies, and sector forums. Partner with Head of Talent on resource planning and recruitment for client services. Support the Chairman and Managing Director on EOT communications related to clients Success measures Retention of top clients with consistent satisfaction scores above benchmark. Revenue growth in line with business plan; Strong account profitability and commercial outcomes across all client teams. Client services team engagement, retention, and performance metrics meet targets. Agency reputation strengthened through client advocacy, case studies, and awards. Experience &amp; capabilities 10+ years in client services, with at least 5 at Director level in a creative/marketing agency. Proven track record in leading major accounts and driving growth. Skilled negotiator with strong commercial acumen. Confident in leading senior client relationships Experienced managing large teams and developing senior talent. Strong understanding of integrated marketing services. Comfortable with data, reporting, and using AI/automation in account management. Why WAA Chosen? We’re proud to be employee-owned, meaning everyone here has a voice, and a stake, in our success. Health 26 days holiday per year, plus bank holidays Flexi-time options around core hours Private medical healthcare, and/or Health Shield programme providing free access to GPs and money-back on day-to-day medical fees from dentists to opticians, acupuncture to physiotherapy, plus retailer discounts Wellbeing programme with regular talks and visits from external specialists Wealth Generous matched pension contributions “Electric Dreams” EV salary sacrifice scheme through Octopus Energy, providing substantial tax savings Death-in-service life assurance Bonuses for referring new people or introducing new business Cycle-to-work scheme offering massive savings on bikes to support our bike-to-work programme Individual financial coaching, with an annual review as a minimum 50% discounted town centre parking a 5-minute walk from the office Happiness ...through our environment, and your growth and progress Structured, personal development plan as part of our Your Development First (YDF) programme. We’re a Gold Standard Investor in People and Platinum Standard for Continuous Personal Development with the IPA YDF Programme. Learn through workshops, funded courses, online learning and our regular ‘lunch and learn’ events Funded qualification opportunities with the IPA, CIPR, CIPD and CIM Annual conference showcasing progress and new opportunities in line with our three-year growth plan Collaboration Centre providing an on-site working environment Town-centre location with a high street of shops 100 metres walk, and Europe’s largest urban park less than a five-minute stroll A two-minute walk from Sutton rail station, plenty of car parking nearby, and cycle racks, lockers, and shower facilities for those who prefer to walk or cycle to work Regular social events…too many to mention individually!