What we do

<p>Reed Talent Solutions provides temporary customer service and administrative&nbsp; staff throughout the UK. Working mainly with financial serivce organisations our assignments are often long term and can be the first step on the career ladder at the organisations we work with.</p>

Reed Talent Solutions are working with United Utilities on the search for 12 Customer Service Advisor 's to join a growing billing team at their Lingley Mere Business Park. Why work at United Utilities in Warrington? A Vibrant Work Environment: Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion. Embrace Diversity: Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base. Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Do you want to play your part in supporting the North West community? The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bills. Customers can speak to one of their friendly customer service agents using their preferred channel of choice, i.e phone, web-chat, email, or written correspondence. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy . Role details: Job title: Customer Service Advisor - Billing Location: Lingley Mere Business Park, Great Sankey, Warrington Contract: Temp ongoing - Perm Hourly pay rate: 12.10 per hour Working hours: from 16h to 37h per week. Full training provided: Monday to Friday 9am - 5pm - 8 weeks (full time training for part time hours as well) Start date: 13th May 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. What you'll need to be successful in the role? Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment. Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success. Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone. Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience.

Customer Service Advisor

Reed Talent Solutions are working with United Utilities on the search for Meter Readers in Reading. We have several exciting opportunities for Meter Readers to join United Utilities You will visit customers in their homes or businesses to accurately collect meter readings, customer information and any other associated information required by United Utilities and their clients to assist billing and customer service delivery. Working as part of a busy field operations team you will be responsible for all meter reading, meter, and related data validations within set timeframes and within the Reading area. The vast majority of visits will be un-appointed which means that you can plan your own working hours within the agreed operating window. You will start each working day from your home address. Roles and responsibilities Operating Meter Reading equipment in accordance with business processes and escalating issues with equipment appropriately. Attending meter sites including within customers premises meeting with customers face to face. Carrying out appointed visits in accordance with business processes and Regulatory standards Escalating customer issues in accordance with agreed business processes Ensuring Company Health &amp; Safety policies and procedures are correctly applied and report all significant hazards, near misses and accidents through our business processes (AIRline etc.) Promptly reporting safety issues that could affect employees, work colleagues, customers, or members of the public Referring customers to the appropriate sources of help as necessary Ensuring that key performance indicators are met for each job type. Adhering to CMex &amp; GSS targets and processes Working closely with the team, team manager and the wider MRSS team to optimise scheduling routes and service delivery relevant to the role. Make informed decisions on meter asset defects. Identify opportunities to offer customers value added services, using meter read data where appropriate. To be considered for this role you will need to have good communication and customer service skills, with a professional demeanour and excellent planning and organisational skills. You will also have: Ability to accurately record data onto the Company held meter reading equipment. Previous experience of working in a customer facing environment with a keen eye for detail A proven successful track record of achieving daily, weekly &amp; monthly performance targets with minimum supervision. Confidence in using IT equipment, e.g. accurately collecting numerical and written data. Flexible attitude to work i.e. willingness to work evenings and weekends to ensure that minimum performance standards are met as well as undertaking any other duties as required to meet the needs of the business. Ability to work alone in accordance with Company Lone Working Policy as well as working within a team. Demonstrate self-motivation and self-management with good customer service skills, always prepared to put our customers first. Experience of working in a similar role will be an advantage but not crucial because full training will be provided. Previous experience of high-volume data entry work Good geographical knowledge of working area Must have a UK Driving Licence Additional Information A Company van, tablet and mobile phone will be supplied to enable you to carry out your role. This role will typically cover the Reading area, though you may be required to travel further afield if business need requires this. You will be working outdoors in all weather conditions and will be required to enter customers' premises, climb stairs, bend to access meters, lift meter lids etc. In addition, digging and bailing / pumping out water meter chambers will be required. You will also be required to accurately read small numbers in dimly lit areas with the aid of torchlight. On occasions your day could include significant driving, especially when working in the more rural areas and traveling further afield. Working alone, you will visit a variety of domestic, commercial, and industrial premises to undertake meter reading and related activities. Disclosure Barring Service check is required. What do you need to know about the role? Job title: Meter Reader Location: Reading Contract: Temporary worker via Reed, with the opportunity to go permanent in the future Hourly pay rate: 12.00 per hour Shift: 37 hours per week and will require applicants to be flexible with working hours including working some evenings and Saturdays. Start date: Wednesday 22nd May. If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking forward to reviewing your application.

Meter Reader

Reed Talent Solutions are working with United Utilities on the search for 12 Customer Service Advisor's to join a growing Network Enquiries team at their Lingley Mere Business Park. Why work at United Utilities in Warrington? A Vibrant Work Environment: Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion. Embrace Diversity: Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base. Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Do you want to play your part in supporting the North West community? The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bill. As a Customer Service Advisor , your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. When our customer contacts us via phone, you will be the friendly voice and expert point of contact for any Water or Wastewater queries and complaints. Your dedication to prioritizing workload, reacting swiftly, and maintaining accuracy will ensure our customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service. Role details: Job title: Customer Service Advisor - Network Enquiries Location: Lingley Mere Business Park, Great Sankey, Warrington Contract: 12 month temporary assignment - opportunity for perm Hourly pay rate: 12.89 per hour with 10% shift allowance added Full training provided: Monday to Friday 9am - 5pm for the first 6 weeks of your assignment Working hours: Once the training is complete, you'll embrace a dynamic work schedule that offers you the perfect blend of flexibility and stability. Your shifts will be scheduled between 7am and 10pm Monday - Sunday (8-hour shifts across 5 days- 37 hours per week in total). You will work a shift at the weekend (either Saturday or Sunday) every other week (2 weekends in 4). Don’t worry, you’ll have chance to plan around your working hours as shift patterns are provided 6 weeks in advance. Start date: 13th May 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. What you'll need to be successful in the role? Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment. Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success. Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone. Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience.

Reed Talent Solutions are working with United Utilities on the search for 10 Advanced Customer Service Advisor's to join a growing Income team at their Whitehaven Contact Centre. Why work at United Utilities in Whitehaven? The location offers great facilities and a beautiful view overlooking the Whitehaven Harbour in the lovely Lake District. You can have your lunch on the beach during Summer, sounds great doesn't it? Onsite you have access to free parking, so you'll have no worries regarding public transport challenges. Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Do you want to play your part in supporting the North West community? The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bill. Customers can speak to one of their friendly customer service agents using their preferred channel of choice, i.e phone, web-chat, email, or written correspondence. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy. You will support and guide United Utility customers over the phone, you will ask them questions to understand their issues and situation, and provide a solution by doing the right thing. The role holder will perform the role with integrity, empathy, resilience, sensitivity and a be a problem solver . Role details: Job title: Customer Service Advisor - Income Location: N Shore Rd, Whitehaven CA28 7XY - Lake District Contract: Temp ongoing - Perm Hourly pay rate: 12.89 per hour Working hours: 37h per week. 4 week shift pattern (operational hours 8am - 8pm). Week 1: 8am - 4pm, Week 2: 9am - 5pm , Week 3: 10am - 6pm, Week 4: 12pm - 8pm. 1 Saturday in every 4 (between 8am - 4pm. between the hours of 8am - 8pm Mon Thu, 8am - 6pmFri, 8am - 4pm Sat Full training provided: Monday to Friday 9am - 5pm Start date: 22nd April, 2024 Recruitment process: pre-screen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play. Main responsibilities and focus: From day one you will be provided with structured training programme and you'll work closely with team leaders and more experienced colleagues to provide the highest levels of customer satisfaction and service to every customer. Working as part of a busy team, you'll need to ensure that the requirements of the customers are responded to quickly and accurately, within agreed timescales. The role requires end to end problem solving and case management of billing issues and will involve the case management of customer billing exceptions, applying policy and procedure to ensure that the right outcome for the customer and UU is achieved. You'll provide the highest levels of customer satisfaction and service to every customer, and own a customer contact from start to finish, ensuring actions are complete and the customer is kept up to date at all times. You'll also: Investigate a customer query through to resolution, including any impact on debt and cash, and to the customer's satisfaction. You will be speaking directly to customers to collect payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills, and can ask the &quot;right questions&quot; to help the customer's financial situation. You will explore options and methods of debt reduction with customers. You will explore options of payment methods with customers. You will strive for telephone resolution first time. If needed, escalate to team leaders where it doesn't feel it is the right outcome for the customer. You will be answering customer queries using a variety of contact methods, for example, phone, letters, emails and making outbound calls. Skills, qualifications and experience: Ability to deal professionally with internal and external colleagues across all levels Manage own workload and work under own initiative and to strict deadlines Understand and work within regulatory rules for handling written and telephone contacts Ability to work as a team to deliver high performance Ability to case manage and see through to resolution anomalies in billing Apply now!