Working at first direct bank

  • Company size 1,000–2,499 employees
  • Sector Banking
  • Location Leeds, UK

What we do

We're the people-powered bank

The bank that does things differently. The bank that never closes. The bank with real people answering the phone 24 hours a day, 7 days a week. We're the bank that changed what being a bank means - we're not over there, on the high street, we're right here, on your mobile or laptop. We're first direct. We love what we do. We love coming to work every day - even Christmas Days and New Year's Days. Even Mondays - oh yes... And it's all for our customers.

We're the pioneers of easy banking

While we're famous for our phone service, there's much more to first direct than that. We launched our PC Banking service in 1997, we were Text Message Banking in 1999, and Internet Banking in 2000. We were the first UK bank with a Twitter account. See that curve? We try to stay ahead of it... Because we know that our love for banking is quite unusual, so that's what our customers get.

Our customers love us

(And we love them too...) We win more awards for our service than any other UK bank. But what makes them special is that so many of them are voted for by the people that matter - our customers. This makes us very happy indeed. It means we're mostly getting things right.

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Pioneering Amazing Service

What you'll get

  • Our Career Officer is their to give you all the help you need.
  • We have a great on-site Nursery
  • full time is 35 hours per week with a wide range of shift patterns
  • excellent holiday allowance
  • 2 fully paid volunteer days a year!
  • Company pension scheme with up to 10% company contribution

Who you'll work with

Whether it’s Alison in Customer Services or Joe Gordon, our head honcho, we all sit together. Here at first direct it’s about open plan and open contact.

We like to sit in teams so as one of our amazing Customer Service Representatives you’ll sit on a bank of desks with the rest of your team and your Team Manager. We’re very much family orientated here so it makes sense to us that while you’re at work, you sit with your ‘work-family’.

To make sure you get the best possible work-life balance we’ve got lots of facilities on site to make your life comfortable and easy.  So if you fancy a quality coffee from Starbucks or you need to ask the concierge to get your shoes healed, it’s here for you.

And there’s more.  For you keep fit enthusiasts we have a gym on site that’s open 24/7. Our resident personal trainer will plan the perfect program for you and to ease those tired muscles after a good workout, you can see the masseuse.

We employ people from all walks of life and whatever your background, we’re always thinking about you.

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