Working at First Customer Contact

A brand new call centre - with a brand new approach
Here in Sheffield City Centre, you’ll discover that it’s not just our fantastic Customer Contact Centre that’s new. That’s because we don’t just put our customers first - we also put our people first, which means you’ll find a refreshing new approach to careers, too.

We’re here to improve your experience
We’re always working hard to improve the experience our customers have whenever they use our services. But what you might not know is that we’ll also do the same for you.

So here, you’ll find state-of-the-art systems to help us deliver excellent customer service, together with a fresh, vibrant, modern and stylish environment. One that’s purpose built to help you develop your skills and offer the kind of career experience that you won’t find anywhere else.

What do we do here?
We built our Contact Centre to help us provide better support for our customers. Here, they stay in touch with us via lots of communication channels, and we help them out with everything from providing travel advice and information, to processing compensation claims and handling complaints. Everyone on the team plays an important part in delivering a brilliant customer experience.

About us
If you don’t know us, we’re a leading transport operator in the UK and North America assisting over 2 billion passengers last year. In fact, we’re one of the UK's most experienced rail operators, carrying around 140m passengers across our three franchises and open access operation.

Everyone’s welcome
At FirstGroup plc, we welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people.