Working at Customer Experience People

We are an owner managed multi-channel customer management business providing a very personal service to our clients and their customers. The CXP founders and many of our employees are steeped in the customer management industry.

 

We have worked as outsource service providers (OSP's) as well as working on the "inside" for some of the most respected business brands. We are an agile and personal mid-market provider with big corporate experience.

 

In simple terms we have customer conversations whether that be over the telephone, by e-mail, web chat or social media enabled channels. We use our experience to win new customers for our clients then looking after these clients whether it be by providing specialist support, general customer service or more specific customer lifecycle services.

Our team have considerable industry experience gained from working with some of the most recognised global brands together with senior leadership experience within some of the most successful outsource service providers in Europe. Combine that with an owner managed mentality, great people and a passion to do the very best by our customers mean our clients have a very personal and attentive relationship with us. We know that counts when you’re working towards challenging business and customer goals.

Come and work with us

By joining CXP you will become part of an entrepreneurial, agile high growth business. Not like a stuffy corporate enviroment. We have a vision to be the Number 1 mid market provider of customer solutions in the UK. You could play a key part in developing our business and looking after our clients’ customers. That could mean you are having conversations with customers by phone, e-mail, chat and social media or adding value to the business overall within our support functions such as training, management reporting or operations management.

We truly value our staff and want to support our people to build careers in a friendly, high energy and performance driven business.

We are an equal opportunities employer and employ a diverse range of staff  who are focused on adding value to our business and that of our clients. If you have a positive attitude, a happy personality along with great verbal and written communication skills, then we could have just the job for you!

Our Values

We are driven by a passion to deliver an outstanding customer experience. Whether we are helping clients grow customer market share or providing technical, service or customer management support, we go out our way to focus on our key values which underpin our delivery: ATTENTIVE, AGILE, PROACTIVE, NURTURING, RESULTS DRIVEN AND “WORKING FOR YOU”.