Ctalk are known as ‘The Contact Centre System’. We pride ourselves on being the most reliable and secure system in the market space. We have over 20 years’ experience in delivering our first class contact centre software and systems.
Ctalk specialises in Inbound and Outbound Contact Centre services. Ctalk provide solutions encompassing the following technologies: ACD; IVR; Speech Recognition; Automated Email Distribution; Web Chat; Outbound Dialling; PCI Compliant Call and Screen Recording; CRM/Database Integration; Supervisor Monitoring and Analysis tools; Remote Home Worker capability and a Comprehensive Reporting Suite. These allow for contact centre efficiency and an enhanced customer experience.
The contact centre solution works seamlessly with Microsoft Skype for Business bringing together the back office and contact centre. We are also agnostic so can integrate with any other PBX or just be standalone.
Ctalk’s global presence is enhanced by being a Microsoft Gold Partner. Ctalk have adopted security standards that comply with the Payment Card Industry Data Security Standard achieving Level 1 Service Provider status. Ctalk have also met the requirements of the ISO 27001: 2013 security standard.