Working at Creative Support Ltd

We work in partnership with service users themselves, their families and carers and other agencies to:

• Enable people to enjoy a valued and inclusive life
• Respect and uphold their rights and choices as equal citizens
• Ensure their privacy, dignity and respect
• Offer unconditional positive regard to promote self esteem
• Enable people to realise their dreams and to achieve their goals and aspirations
• Empower people to make positive changes in their lives
• Recognise and build upon their personal resources, strengths and abilities
• Gain confidence, life skills and independence
• Improve their physical & mental health and well-being
• Protect vulnerable people from harm and abuse
• Increase acceptance and understanding in their communities and assist them to make a positive contribution to these communities
• Provide opportunities for learning and self development
• Access fulfilling activities (work, education, leisure), social opportunities and relationships
• Provide equality of opportunity
• Ensure their safety, security and quality of life.

We do this by working with the people we support, their families and partner agencies to deliver innovative, high quality services that meet individual needs and aspirations in a person centred way. We also aim to provide the best value to purchasers and to use our resources in efficient, flexible and creative ways.

Creative Support’s staff team is very diverse and reflects the diversity of the communities within which we work. Across all services and local authorities, approximately 20% of our service users are from black and minority ethnic (BME) groups, and in May 2011, approximately 18.5% of our staff team described their ethnicity as being other than White British or White European. In order to ensure equality of access and to overcome barriers which may be the result of communication issues, service publicity is made available in a variety of formats and languages.

Creative Support has significant experience of providing culturally appropriate services to diverse groups of service users, both as part of mainstream services and specialist services for people from BME communities. We provide services which meet the religious, cultural, ethnic and linguistic needs of service users. We also ensure our services do not discriminate on the grounds of sexuality, gender or disability. All our employees are trained in anti-discriminatory practice and working in ways that are non-judgmental and person-centred. We also train our staff to understand the discrimination that certain individuals from vulnerable groups in society may face, to enable them to act appropriately when providing support.

At all times Creative Support promotes a culture of respect, sensitivity and acceptable behaviour towards all service users and employees.