Working at Citizens Advice Gateshead

STRATEGIC CONTEXT

The vision of Citizens Advice Gateshead is a fair society for all, with lives well lived.

Our mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society.

OUR VALUES

1. Rock the system
We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.

2. Stand up for equality
We believe that our common humanity makes us equal in worth, dignity and rights. We value diversity, actively seek out and challenge discrimination and respectfully speak out as advocates for social change.

3. Blaze the trail
We know that the status quo is not an option so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.

4. Own it!
We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long term health of the charity.