What we do

We&rsquo;re part of an international insurer across Europe and Asia, with nearly 200 years of experience.
Our UK personal lines insurance is provided through our two customer facing brands Ageas and Rias, and through brokers. And we&rsquo;re one of the largest car and home insurers in the UK, with almost 5 million customers who put their trust in us.
Understand people and simplify insurance is at the heart of everything we do in the UK. We&rsquo;re dedicated to customer service, and this is recognised through the Institute of Customer Services (ICS) ServiceMark. We have also won the Personal Lines Insurer of the Year Award at the British Insurance Awards in three consecutive years, 2021, 2022 and 2023; as well as at the Insurance Times Awards in 2021 and 2023.

Who you'll work with

We like to look at things differently. Despite our size, we work hard to recognise the individual needs of every one of our customers. And with our sights set on becoming the most recommended employer in our market, it&rsquo;s the same approach we take with our people.
We believe we&rsquo;re stronger working with colleagues from a whole host of backgrounds, with different experiences and fresh perspectives. And the more diverse we are, the more inclusive and rewarding our workplace is.
It&rsquo;s just as important to us that every single person who works with us is given the support, encouragement, and development opportunities they need to make the most of their talents.

What you'll get

Job Title:&nbsp; Motor Claims Apprenticeship,&nbsp;Insurance Practitioner&nbsp;Level 3, &nbsp; Salary Range:&nbsp; 24,100 Location:&nbsp; Gloucester&nbsp;&nbsp; Closing Date for applications:&nbsp; Monday 7th October 2024 Please note whilst&nbsp;this&nbsp;role is hybrid, there will be an expectation for you to work in our Gloucester office&nbsp;for the first&nbsp;few months.&nbsp; Ageas' claims department is the beating heart of an insurance company, when our customers need us,&nbsp;we’re&nbsp;there for them in their time of need.&nbsp;In the UK,&nbsp;it’s&nbsp;the law that you&nbsp;have to&nbsp;have motor insurance&nbsp;in order to&nbsp;drive on the road. No one takes out these policies in the hope or expectation of being involved in a crash, but accidents do happen and&nbsp;often it can be an&nbsp;extremely distressing situation. Our role from the moment&nbsp;we’re&nbsp;called upon by our customers is to make the process&nbsp;as pain free as possible, providing&nbsp;them with&nbsp;help and support, ensuring their claims are handled accurately and efficiently.&nbsp;&nbsp; &nbsp; The goal of the motor claims department&nbsp;is&nbsp;to control our claims costs,&nbsp;while&nbsp;providing&nbsp;excellent customer service. In achieving this goal, we can&nbsp;competitively price our products, meaning we feature on the big price comparison websites and attract more customers. With motor insurance being such a fiercely competitive market, this is no mean feat. We have many teams and departments working &amp; collaborating together to constantly improve and optimise:&nbsp; - Our processes and strategies&nbsp; - Our technical ability to handle complex claims, these can include&nbsp;high value vehicles,&nbsp;serious&nbsp;and catastrophic injury&nbsp; - Our ability to collate, analyse and&nbsp;weaponise&nbsp;data to our advantage&nbsp; - Our commercial savviness to leverage the best deals and manage relationships with suppliers and competitors&nbsp;&nbsp; - Our capacity to detect and fight fraudulent claims&nbsp; - Our capability to offer a modern and digital offering to our customers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What&nbsp;are&nbsp;level 3 apprenticeships?&nbsp;&nbsp; Level&nbsp;3&nbsp;apprenticeships are programmes designed to offer full time work by an employer, whilst supporting progress towards a recognised apprenticeship qualification at level&nbsp;3. In this instance completion of the apprenticeship will also mean&nbsp;attaining&nbsp;the&nbsp;Chartered Insurance Institute’s&nbsp;Certificate&nbsp;in Insurance, a core qualification for insurance staff working across all sectors of the profession .&nbsp; &nbsp; Throughout your&nbsp;training, we will&nbsp;encourage you to work proactively and be accountable. While&nbsp;you’re&nbsp;learning the role of a Motor Claims Handler,&nbsp;you’ll&nbsp;be coached on how to&nbsp;manage&nbsp;your allocation efficiently and prioritise&nbsp;urgent caseloads&nbsp;while ensuring you support our customers.&nbsp;This will include:&nbsp; &nbsp; Establishing who is at fault for an accident in order make a recovery from the responsible driver or their insurers.&nbsp; Keeping the non-fault person’s claim costs to a minimum when our customer is responsible. Identifying&nbsp;and investigating fraud so claims are not paid where fraudulent activity is prove n. As a Motor Claims Apprentice you will:&nbsp; Work towards your Insurance Practitioner Level 3 Apprenticeship which includes&nbsp;the&nbsp;Chartered Insurance Institute’s Certificate in Insurance Earn as you learn – no&nbsp;study&nbsp;fees. Link in with other areas of the motor claims&nbsp;department and wider business&nbsp;so you understand how we&nbsp;all&nbsp;work together Build your knowledge of claims&nbsp;considering&nbsp;our strategy around recoveries and spend Engage&nbsp;with your peers&nbsp;and other departments&nbsp;as part of the process Communicate with external parties such as the policyholder,&nbsp;our suppliers, other insurers, solicitors, brokers&nbsp; Be focussed on&nbsp;self-development&nbsp;and personal&nbsp;mastery Learn&nbsp;in a collaborative and supportive environment&nbsp;with a mix of office&nbsp;and work from home What we are looking for you in you:&nbsp; Expected grade - 3 ‘A’ levels at A-C (grades 4-9) or equivalent&nbsp; You will need to complete Level 2 Functional Skills as part of the apprenticeship if you do not&nbsp;have Maths and English at GCSE (level 2)&nbsp; A hunger to learn and develop your skills Be an excellent communicator with strong attention to detail and accuracy&nbsp; The ability to influence and persuade&nbsp; Be able to&nbsp;multitask and prioritise Positive attitude&nbsp;and&nbsp;self management Resilience and adaptability Proactivity&nbsp;and problem solving &nbsp;At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. &nbsp; Flexible Working - Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK). We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. &nbsp; Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. &nbsp; Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. &nbsp; Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. &nbsp; Benefits for Them – Partner Life Assurance and Critical Illness cover &nbsp; Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover &nbsp; Get some Tech – Deals on various gadgets includi

Motor Insurance Apprenticeship

Job Title:&nbsp; Claims Handler – Total Loss&nbsp; Contract :&nbsp; Full Time, Permanent Salary Range:&nbsp; 24,100 increasing to 25,600 over 18 months Location:&nbsp; Gloucester. Our Total Loss department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving,&nbsp;are able to&nbsp;adapt to challenging circumstances&nbsp;demonstrating&nbsp;resilience and strives to get the right outcome for our customer and company. You will have your own&nbsp;allocated&nbsp;number of claims following an accident,&nbsp;fire&nbsp;or theft across a variety of different vehicles, ranging from ranging from the everyday brand vehicles, vans, campervans, classic cars, motorbikes, and high-performance vehicles. You will&nbsp;be responsible for&nbsp;assessing the damage in line with the accident circumstances, assessing risks and&nbsp;identifying&nbsp;fraud. Our Claims Handler role is the ideal opportunity to develop your career within an award-winning Insurance Company, who has been recognised as a UK Top Employer&nbsp;again for 2024! Whether you have experience in retail, care, hospitality or&nbsp;possess&nbsp;a great can-do attitude we want to hear from you! Salary 24,100 increasing to 25,600 in increments on completion of our 18 months’ pay progression scheme. The main duties of a Claims Handler - Total Loss are: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand the circumstances of the claim and assess damage&nbsp;in accordance with&nbsp;policy requirements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify&nbsp;indicators of fraud and take ownership when raising this to the wider department. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure customer requirements and expectations are properly framed and understood. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide effective communication both internally and externally to ensure consistency. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage caseload as an individual and part of a team, uploading relevant documents and ensuring&nbsp;accurate&nbsp;notes. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make informed decisions&nbsp;regarding&nbsp;paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensuring you are treating customers fairly and acting in a professional manner. Desired experience for a Claims Handler - Total Loss: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to&nbsp;demonstrate&nbsp;a high standard of customer service. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A positive attitude and a flexible approach to change and team working. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills, written and verbal with the capability to write letters in line with company standards. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to negotiate and influence others whilst&nbsp;maintaining&nbsp;an empathetic approach. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience working to deadlines and managing your own time effectively ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High attention to detail&nbsp;ensuring accuracy at all times. Here are some of the benefits you can enjoy within the Claims Handler - Total Loss role based in&nbsp;Gloucester: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,&nbsp; Top Employer &nbsp;status in the UK. Flexible Working &nbsp;- Smart Working @ Ageas gives employees flexibility around location (as long as&nbsp;it’s&nbsp;within the UK)..&nbsp;We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health &nbsp;– Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. Supporting your Wealth &nbsp;– Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work &nbsp;- Well-being activities, yoga, mindfulness sessions,&nbsp;Sports&nbsp;and Social Club events and more. Benefits for Them &nbsp;– Partner Life Assurance and Critical Illness cover Getting Around &nbsp;– Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech &nbsp;– Deals on various ga

Claims Handler - Total Loss Unit

Job Title: &nbsp;Release Manager Contract Type:&nbsp; Permanent, Full Time, Part Time Salary Range: 55,000 - 65,000 Location:&nbsp; Eastleigh Closing Date for applications:&nbsp; Tuesday 17th September Release Manager: &nbsp;The Release Manager will lead key aspects of release management, including planning, scheduling, communications, tracking, team coordination, deployment, and feature release. This role will work closely with teams and stakeholders across the business, IT, and InfoSec, to establish continuous release plans &amp; delivery and implement continuous improvement practices. Main Responsibilities as&nbsp;Release Manager – &nbsp;Establish and manage key Release Management practices, incorporating automation for quality alignment, readiness gates (automated or manual), and milestone decisions. &nbsp;Contribute to overall governance processes to maintain high delivery standards to customers. Ensure environments are available or built on time and are fit to purpose for the successful release delivery. Manage, mitigate, and resolve risks and issues affecting release delivery. Continuously improve the release management approach through innovation and collaboration. Skills and experience you need as&nbsp;Release Manager – Demonstrable experience (at least 3 years) in release management for a financial services organization releasing new features and updates frequently. &nbsp;Proficient in Agile, SDLC, and DevOps practices to effectively fulfil the role, with expertise in CI/CD, particularly in Azure DevOps Pipelines. Experience in cloud technologies, preferably Microsoft Azure, with Azure certification considered a plus. &nbsp;Familiarity with release management tooling. Here are some of the benefits you can enjoy within the&nbsp;Release Manager role based in&nbsp;Eastleigh:&nbsp; At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,&nbsp; Top Employer &nbsp;status in the UK. Flexible Working &nbsp;-&nbsp;Smart Working @ Ageas&nbsp;gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health &nbsp;– Dental Insurance&nbsp;Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. Supporting your Wealth &nbsp;– Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work &nbsp;- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family &nbsp;– Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. Benefits for Them &nbsp;– Partner Life Assurance and Critical Illness cover Getting Around &nbsp;– Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech &nbsp;– Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work &nbsp;- Return&nbsp;to work programme after maternity leave About Ageas: We’re one of the largest car and home insurers in the UK.&nbsp;Our People&nbsp;help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the&nbsp; Race at Work Charter &nbsp;and&nbsp; Women in Finance Charter , a&nbsp; Stonewall &nbsp;diversity champion and a&nbsp; Disability Confident Employer &nbsp;(which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see our&nbsp;Diversity and Inclusion&nbsp;pages. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing&nbsp; flexible working, including full-time, part-time or job share &nbsp;arrangements. To find out more about about our&nbsp;Award Winning&nbsp;team and culture, please visit&nbsp;Careers at Ageas. Want to be part of a Winning Team? Come and join Ageas. Click on the ‘Apply button’ to be considered for our&nbsp;Release Manager opportunity at Ageas in&nbsp;Eastleigh.

Release Manager

Job Title: &nbsp;Java Engineer&nbsp; Contract Type:&nbsp; Permanent, Part Time, Full Time, Job Share option available Salary Range:&nbsp; Depending on experience&nbsp; Location:&nbsp; Eastleigh Java Engineer&nbsp;: &nbsp;At Ageas&nbsp;we are looking for Java Engineers who wants to make a difference, to do it right and do it together with their team. You’ll be part of a team helping us to develop internal and external systems, websites, APIs and service layers so that our customers can get peace of mind with the right insurance cover for their homes, wheels, and pets and so our staff can make life easy when it’s time to make a claim. As a Java Engineer, you will be designing new functionality, suggesting enhancements, and tackling technical debt. This involves understanding and clarifying business requirements, providing estimates, producing design documents, refining ideas with Architecture and other developers, writing code, creating automated tests, supporting your work as it goes through rigorous user testing and implementing changes, all within project deadlines. Skills and experience you need as Java Engineer: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A solid background in web development with extensive knowledge in Java and experience of Spring Boot to create web APIs ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of creating unit tests ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to software management tools GIT, Git Hub, or Subversion. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Webservices (RESTful/SOAP/JSON etc.) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective analytical skills, taking a methodical approach to problem solving ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good knowledge of web design, development, architecture, and standards (including coding for accessibility) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Broad understanding of front and back-end development ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactive and self-organised with the flexibility to adapt to changing priorities ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong team working and collaboration skills (communication is critical) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A positive approach to challenges, enthusiasm to tackle new technology and ability to take ownership ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Some knowledge of agile methodology and practices is beneficial You will also support live applications and we are looking for someone who naturally suggests incremental improvements whether it is to the processes followed during the software delivery lifecycle (SDLC), architectural design decisions or tools. While you may favour back end development, we would encourage you to stretch your skills to be involved with both front end and back end work to ensure the team can deliver the diverse work in our remit. That sounds like a lot to take on, but don’t worry, we’re all in it together! Coaching and learning are part of the team’s DNA, so you’ll be able to help others and get the help you need, just by asking. Curiosity will get you a long way – if you are naturally inquisitive, pro-active about finding out more, confident to try things out and keen to deliver to a high standard, you’ll fit right in. Our products range from simple web services to web front ends to full end-to-end systems. Some are traditional server-hosted products and others are cloud-based so there is plenty of opportunity to stretch your comfort zone. Our back ends are mainly written in Java and our front ends are mainly written using React. You will be working closely with the business, analysts and testers and will be involved at all stages of the development lifecycle from the initial idea to the delivery. You will be an active participant in daily catch-ups where you will provide honest updates about progress towards agreed goals, what happened yesterday, what’s planned for today and whether anything is in the way. We’re committed to doing the right thing for our customers, so everything that we do is centred on their fair treatment – it’s one of the first things we encourage you to learn. Here are some of the benefits you can enjoy within the Java Engineer&nbsp;role: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. &nbsp; Flexible Working - Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. &nbsp; Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. &nbsp; Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. &nbsp; Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. &nbsp; Benefits for Them – Partner Life Assurance and Critical Illness cover &nbsp; Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover &nbsp;&lt;sp