What we do

<p>Prospect Personnel are a Recruitment Agency based in Banbury, Oxfordshire. We deal with Permanent &amp; Temporary jobs in Oxfordshire, Northamptonshire &amp; Warwickshire, covering the following areas:</p>
<ul>
<li>Sales</li>
<li>Finance &amp; Accountancy</li>
<li>Office administration</li>
<li>Customer service</li>
<li>Marketing &amp; PR</li>
<li>Property</li>
<li>IT &amp; Technical</li>
<li>HR</li>
<li>Industrial</li>
</ul>

External links

Our client is looking for Customer Experience Advisors to deal with their American market working a 2pm-10pm / 3pm - 11pm / 4pm - midnight rotating shift This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire **You must live within a commutable distance of Banbury** Main Duties: Answering calls, dealing with queries regarding order, delivery, and pricing Process orders taken over the phone and via website/email onto the system accurately Recognise potential cross-sell/upsell opportunities Liaise with courier companies to ensure deliveries to customers are seamlessly executed Thoroughly understand the product range, including features and benefits to assist customers with product selection, offer recommendations and provide technical information Skills, Knowledge, and Experience: An excellent communicator with an enthusiastic attitude Positive, with a motivated attitude towards customer service and the willingness to provide outstanding service Excellent interpersonal skills and telephone manner Able to work under pressure in a fast-paced environment

Customer Experience Advisors

Customer Service Team Leader Location: Banbury - Hybrid Job Type: Full-time Are you a seasoned leader with a passion for customer service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery. Role Overview: Leadership: Supervise and manage a team of customer service representatives. Coaching: Provide ongoing coaching, feedback, and performance evaluations. Performance Monitoring: Analyse team performance metrics to identify areas for improvement. Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly. Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction. Strategy Development: Craft strategies to improve the customer service experience. Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated. Recruitment and Onboarding: Assist in hiring and training new team members. Product Knowledge: Maintain a thorough understanding of company products, services, and policies. Ideal Candidate: Possesses exemplary customer service and leadership skills. Has proven experience in customer service, preferably in a leadership role. Demonstrates strong problem-solving abilities and can manage challenging situations effectively. What's on Offer: Competitive Salary &amp; Comprehensive Benefits: Enjoy a competitive compensation package Health &amp; Wellbeing Programme: Access to 24/7 online GP, virtual wellbeing, mental health support, and online dental assistance. Income Protection: Receive 50% of your salary for up to 2 years if you're unable to work due to long-term illness. Life Assurance: In case of untimely demise, your beneficiary receives double your salary. Enhanced Parental Pay: Improved maternity, paternity, adoption, and shared parental benefits, including unexpected childcare support. Paid Time Off: 25 days of annual leave plus additional loyalty days and 4 volunteer days for charity. Additional Perks: Discounted gym membership, Monthly Lunch Fridays, staff discounts, pension auto-enrolment, various social events throughout the year, and fresh fruit provided. Join us and lead a team where your guidance and vision can directly enhance customer interactions and satisfaction.

Customer Service Team Leader 

Location: Banbury, UK Salary: 27,000 - 29,000 per year Job Type: Full-time, Permanent Are you detail-oriented, experienced, and ready for your next career step? We have a fantastic opening for a Quality Assurance &amp; Training Coordinator to join the customer experience team of this successful Banbury based company. This position involves a strategic mix of quality assurance, training development, and hands-on customer service when required. **Hybrid available working 3 days per week from home and 2 days per week in the office** Role Description: Conduct comprehensive Quality Assurance assessments and compile detailed reports. Develop and maintain training materials and communication templates. Prioritize training needs alongside the department manager to ensure top-notch delivery. Facilitate the onboarding of new team members and occasionally step in as a Customer Experience Advisor. Candidate Profile: Outstanding communication and organizational skills. Excellent attention to detail and accuracy. Strong problem-solving skills with a proven track record in implementing effective solutions. Prior experience in quality assurance or a training coordination role is essential. Demonstrated ability in creating and delivering training programs. Benefits of Joining: Healthcare Plan: Extensive benefits including hospital visits, therapies, and health assessments. Income Protection: 50% of salary for up to 2 years during long-term illness. Life Assurance: Double the salary pay-out to beneficiaries. Health and Wellbeing Programme: Comprehensive support including 24/7 online GP and mental health services. Enhanced New Parent Pay: Improved benefits for maternity, paternity, adoption, and shared parental leave. Additional Perks: 25 days annual leave plus loyalty days, 4 volunteer days, discounted gym membership, monthly Lunch Fridays, and more. This is an excellent opportunity to join a company that places a high value on its employees' growth and well-being. If you're prepared to make a significant impact within a dynamic team, apply today! How to Apply: Submit your application through Indeed UK, attaching your CV. Don't miss this chance to elevate your career! Our agency is committed to promoting diversity and inclusion across all placements.

Training Co-Ordinator 

We are seeking a highly skilled and experienced Human Resources Manager to join our successful manufacturing client based in Banbury. The ideal candidate will have strong leadership abilities, excellent communication skills, and a deep understanding of HR best practices along with CIPD Level 7. The role will have a strong emphasis on developing the sites’ culture, values, and communications to ensure the corporate goals are achieved. The Organisation Our client are not just in the business of manufacturing excellence; they're in the business of empowering their people to achieve greatness. With operations spanning the UK and beyond, they pride themselves on fostering a culture where innovation thrives, and excellence is the standard. The Role As the Human Resources Manager, you'll be the driving force behind the organisational culture, leading strategic HR initiatives that inspire the companies employees and align with the corporate goals. You'll have the opportunity to: Strategically Lead: Develop and implement comprehensive people strategies as a key member of the Senior Leadership Team. Foster Organisational Culture: Champion the core values and behaviours, creating an environment where every voice is heard and valued. Drive Learning and Development: Craft cutting-edge learning programs that not only meet the current needs but anticipate the future. Enhance Employee Engagement: Create robust engagement strategies that recognise contributions and fuel motivation. Manage and Mentor: Lead a dynamic HR team, nurturing their growth and fostering a culture of excellence. About You Strategic Visionary: Proven experience in HR management, ideally within a dynamic manufacturing environment, with a knack for translating strategic visions into actionable plans. Cultural Change Champion: Expertise in leading cultural and behavioural change programs, with a deep understanding of the mechanics of organisational transformation. Inspirational Leader: High Emotional Intelligence (EI), with an open-door policy and a genuine care for colleagues. Problem Solver: Exceptional interpersonal skills, with a proven ability to manage difficult situations and develop solutions collaboratively. Qualifications CIPD Level 7 or equivalent professional qualification. Degree in a relevant field is advantageous. Full UK Driving License. On offer Innovative Culture: Be part of a company that values innovation and continuous improvement. Career Development: Opportunities for professional growth in a supportive environment. Competitive Package: Attractive salary, comprehensive benefits, and a commitment to work-life balance. Ready to make a strategic impact? Apply today to join the team as the Human Resources Manager and help shape the future of the organisation. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.