Working at Park Plaza Hotels & Resorts - UK

"Inspiring our guests through individuality and passion"
 

In our pursuit of excellence at Park Plaza, we believe that as we inspire our team members, they'll inspire our guests across the world. Every team member has a voice and we invest in our team members as they invest in us. We never forget that our team members are as individual as our hotels.

At Park Plaza, we love to celebrate the individual and we never forget that it’s our people who ensure our success every day. By inspiring our team members, we know they’ll go on to inspire our guests around the world. If you’re looking for a career where your professional development is nurtured and successes are celebrated, you’ve found it at Park Plaza.

We never forget that our team members are as individual as our hotels, and we have a strong passion for celebrating life’s everyday wins as well as the major milestones. It’s a fun, engaging work environment where people love what they do and work together to achieve more. We believe that what truly sets us apart is the quality of our smart, engaging service – our talented and motivated team members bring the Park Plaza brand alive by going out of their way to make our guests feel valued and appreciated.

Park Plaza. Be part of it.

Our Vision
Our success is in part due to the clarity of our vision and our ability to plan how to achieve it. Put simply, we want to "Realise our growth potential" by becoming one of the upscale and lifestyle hotel market’s leading hotel businesses. By doing this we can realise shareholder value, expand our global reach and build and retain the best hotel professionals in the industry. We want to grow prudently but with confidence and passion, as we believe that that is the key to sustainable growth. In growing we will never compromise on quality – either in our product or our people – and we will identify locations and markets which offer the best return on investment.

Our Mission
At PPHE Hotel Group we want to be different. We want to offer our guests a hotel experience that is out of the ordinary and above the mundane. We want to inspire our guests to experience a warm welcome and friendly service, but we also want to surprise them with our passion for hospitality. We want our guests not just to receive everything they expect, but to be delighted when we exceed their expectations. We place our guests at the very heart of everything we do. We make them feel welcome, we are pro-active in exceeding their expectations, and our caring attitude is underpinned by a profound passion for customer service. To enable our people to deliver on every level at all times we offer an industry-leading learning & development programme – learn more here.

Our Values
Our philosophy is to engender positive working relationships and foster an environment built on the following principles:Trust – believing and having confidence in the organisation and its people, where achievable and realistic promises are made and kept:
Respect – understanding the differences in people and organisations, while behaving with integrity and valuing roles
Teamwork – actively participating in realising and achieving shared goals
Enthusiasm – choosing to be positive, energetic and happy
Commitment – believing in our values and developing them in yourself, your team and your organisation
Care – showing compassion and making adjustments when dealing with colleagues and guests, regardless of the situation