What we do

Welcome to MFK Recruitment.
MFK Recruitment are proud to be an independent recruitment agency having built our reputation on the quality of service that we provide. With our honest and highly ethical approach, we keep recruitment simple, professional and personable. We are very proud to say, we work with a wide range of organisations all over the UK, from high-end brands to family run businesses.
Truth is, we work extremely hard, love what we do and we come highly recommended from our clients and candidates nationwide.
Thank you for viewing our page and please do not hesitate in contacting me with any questions.

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We have an exciting opportunity for a 1st Line IT Support Technician to work for our reputable client based in Windermere, The Lake District. MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 1st Line IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st Line IT Support Technician - primary responsibilities therefore include: To manage incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise the working week Review scorecard bi-weekly with Team Lead &amp; or Manager Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!) Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives - including additional holiday days and vouchers Social &amp; team building activities

1st Line IT Support Technician 

Our well-established client in Cambridge is seeking a 1st &amp; 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working is in play, and the successful candidate can work from home for 2 days a week. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st &amp; 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st &amp; 2nd Line IT Engineer - About the role: Microsoft 365 administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user-based IT Hardware and Software Onsite customer visits range from half a day to 1 day a week. Regular maintenance and patching of infrastructure, end points as well as on Servers Technical experience required: (not all essential) Windows Server - 2012 Onwards Azure - Maintenance, configuration and monitoring Office 365 Windows OS 7,8 &amp; 10 Active Directory &amp; Azure AD DNS, DHCP, Group Policy Backup - Veeam configure, maintain and troubleshoot Networking - Switches, subnets, LAN, WAN, DNS Some highlights of working with my client: Hybrid working Use of Pool car Detailed Personal Development Plan Training and support Smart-casual dress Company and social events

1st & 2nd Line IT Engineer 

We have an exciting opportunity for a 2nd Line IT Engineer &amp; Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer &amp; Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer &amp; Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer &amp; Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Active Directory Firewalls Switches Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!) Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives - including additional holiday days and vouchers Social &amp; team building activities

2nd Line IT Engineer & Team Lead 

We have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the Onsite IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. Onsite IT Support Technician - primary responsibilities therefore include: To manage incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise the working week Review scorecard bi-weekly with Team Lead &amp; or Manager Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!) Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives - including additional holiday days and vouchers Social &amp; team building activities