Working at Cordant Contact Centre

We understand that the contact centre is the hub of many organisations. You can drive revenue, improve customer experience and increase sales by being more than just a customer service division. We aim to provide the right solution and the best candidates for your requirements, from on-site to tailor-made solutions and temporary to permanent workers.

Contact centres vary in tasks, sectors and culture, and we aim to provide the best trained, most reliable and most cost-competitive workforce.

We focus on key areas of a candidate’s application and interview, ensuring they have the right attitude to provide customer service-focused support, as well as the flexibility, commitment, personality and attention to detail needed to do the best job possible.

We also understand that customers are demanding more from their contact centres due to a continued focus on multiple channel customer service. With more and more centres focused on cloud-based or technology-driven solutions, we continue to develop our recruitment process to ascertain candidates’ knowledge and experience in this field.

We are part of Cordant People and Cordant Group, who became the largest social enterprise in the UK in 2017.

We understand the importance of a thorough recruitment process from initial engagement right through to on-boarding. Our highly effective talent-matching capability provides the highest penetration of candidate reach, through the building of bespoke talent pools that are aligned with our clients' values, vision and cultural fit. Thus clients are able to engage a workforce that is highly productive and motivated to achieve both individual and business success.

We work with organisations to increase the quality and speed of recruitment by integrating best-practices and resource planning, allowing our clients access to top talent for permanent roles. Our contingent recruitment is exceptionally reactive to the needs of many industry sectors providing the agility of a temporary workforce.

Our specialist sectors combine deep industry acumen complemented by a global talent pool to source niche high-calibre professionals. Our consultants pride themselves on years of experience and as a result have become recognised as recruitment experts within their specific specialism, consistently making the right connections between skills, culture and roles.