What we do

Established in 1999 Carlton Recruitment is a successful Recruitment Agency with an excellent reputation for supplying high quality staffing solutions. Our network is complimented by branches in, Epsom, Wimbledon and Kent allowing us scope to support clients across the whole of London, Kent and Surrey.
If you are looking for your next career move or simply a fresh start, please contact us on www.carlton-recruitment.com and one of our talented recruiters will be on hand to assist you.

Bookings Coordinator Wimbledon 24,000 - 26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilties of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer’s directions on the road. Key skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.

Maintenance Helpdesk Coordinator

Bookings Coordinator Wimbledon 24,000 - 26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilities of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer’s directions on the road. Key Skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion. Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Bookings Coordinator

Retail Assistant Chessington 27,040 Full-Time Permanent Tues-Fri 9-6, Saturday 9.30 - 5.30 Benefits: 23 days Holidays plus Bank Holidays Employee Assistance Programme Workplace Pension Scheme Life Assurance Scheme Uniform Free parking Staff discounts Our client requires a person with strong retail sales experience used to working in a customer facing role. An exciting opportunity for a team player to join their growing business. Key Responsibilities as Retail Assistant: Serve all customers who visit the showroom, by phone, web and social media enquiries, identifying the customer needs with a welcoming cheery disposition. Ensure a perfect customer experience from start to finish, delivering exceptional verbal and written communication skills with a stellar service level. Complete accurate transactions through the internal sales system. Must have a flair for merchandising and accessorising the showroom. Pricing of furniture and accessories within store and web to comply with company practice. Liaise with internal departments to service customers introduced to the shop and manage showroom and warehouse stock levels. Organise deliveries and liaising with customers to ensure a faultless delivery. Must be able to maintain showroom and assist customers within the showroom and to their vehicles in customer parking area. (Best practice lifting and manual handling training will be given) Health and Safety - maintain clear walkways and have unobstructed access for a safe working and retail environment. Key Requirements: Strong retail experience. Basic MS Office skills. Determination to drive results. Team player committed to the team and individual goals and willing to go the extra mile. Superb customer service and organisational skills. Creative, highly motivated &amp; reliable. A keen eye for colour and design. Interest in and knowledge of social media. Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Retail Assistant

Customer Service Representative Epsom 24,000 - 25,000 Benefits: Scaled pension scheme - up to 16% Holiday allowance -23 days rising to 27 with service Parking permit for a local car park Discretionary bonus based on both the company &amp; your performance Staff monthly draw, Perkbox Bupa Private Medical Insurance Bupa Cash plan Professional study financial support Volunteer day per year Life assurance - 4x salary Income protection Season ticket loan Hybrid working options Buy and sell holiday Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. The successful candidate will report to the Customer Service Manager, and will be a key member of the Customer Service team. You will ideally come from a process driven role that gives in-depth advice. Training on products will be given. Providing excellent customer service Undertaking general day to day administration. Responsibilities Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies Answering customer calls and responding promptly, accurately and efficiently to all enquiries Promoting products and services offered by the company, its subsidiary and associated companies to existing customers Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities Assisting in the administration of operations including the provision of any necessary statistical information Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.: Assisting with all aspects of the Registration process in line with company procedures Personal Specification Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths) Previous experience call handling and customer service experience. Excellent customer service and time management skills Organised and methodical with the ability to multitask, whilst being flexible and adaptable The ability to learn fast and is a keen team player Proactive, with strong attention to detail with a logical approach