What we do

Aldena Associates are a modern and energetic recruitment consultancy that have been providing tailored recruitment solutions to both clients and candidates for over 25 years.
We want you to receive exceptional service and work with a recruiter that strives to ensure value and good practice.
Based centrally at modern offices in Heathrow we are also able to offer off site interviewing facilities to those clients looking for a confidential recruitment solution.
Equally we have a healthy selection of permanent, temporary and contract roles in all major disciplines and invite you to visit our website or get in touch if you're looking to make a career move.
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What we stand for

External links

Order processing Customer Services Office Administration Sales &amp; Product Advisor – Role Profile &nbsp; Duties include but not limited to: Liaising with customers via telephone &amp; email Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates etc. Printing of email orders, replying to customer via email Raising customer invoices, orders &amp; works orders Using the company system to input sales orders whilst checking prices against customers own price list. Using the company system to raise works orders for production of manufactured items. Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices etc. Liaise with accounts where relevant to ensure customer account is up to date. Maintaining and updating sales and customer records. Liaising with production &amp; warehouse team General office admin duties Managing the post, i.e. franking etc. The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment. &nbsp; Ideal Candidate: Excellent computer and numeracy skills with good working knowledge of Microsoft office Excellent organisational skills and commitment to detail and accuracy. Effective communication skills and the ability to form and maintain business relationships. Able to work collaboratively with people across various departments. Good time management skills whilst working to deadlines

Sales  Product Advisor

Strong purchasing experience Inventory control CIPS an advantage Job Title: Purchasing Manager Location: Telford Reports to: EMEA Operations Manager Purpose of Post: As a pivotal leader within our tight-knit team, you will hold a key role in overseeing product forecasting, ordering, scheduling, and associated purchasing activities. Orchestrating coordination across a diverse range of products, ensuring optimal product availability to fulfill the needs of our valued end customers. Key Areas of Responsibility: As the Purchasing Manager, you will oversee the overall management of company inventory across the UK, Europe,and MENA regions. Your leadership will extend to managing product planners, ensuring effective coordination and execution of the following responsibilities: • Sales Monitoring and Demand Forecasting: Monitor product sales and forecast future demand patterns to optimise inventory levels and meet customer needs. • Purchase Order Management: Generate and manage purchase orders with both internal and external suppliers in alignment with demand planning strategies. • Expedited Procurement: Expedite or de-expedite purchase orders as necessary to meet customer and business demands efficiently. • Commercial Issue Resolution: Address and negotiate commercial issues associated with supplier terms and conditions to ensure mutually beneficial agreements. • Inventory Management: Implement and maintain inventory stocking policies within targeted guidelines, focusing on availability and value optimisation. • Life Cycle Management: Collaborate with Product Managers on life cycle management, including New Product Introduction (NPI) and End-of-Life (EOL) data management. • Vendor Management and Development: Manage vendor relationships and drive vendor development initiatives to enhance supply chain efficiency and reliability. • Performance Monitoring and Reporting: Monitor performance metrics related to inventory management and purchasing activities, providing regular reports and insights to stakeholders. • Team Management and Development: Lead, manage, and develop the performance of the purchasing team, fostering a culture of accountability, collaboration, and continuous improvement, • Develop a fully integrated MRP System &nbsp; Skills Required: • Strategic Purchasing: Proven experience in strategic purchasing with a diverse supplier base, demonstrating the ability to optimise procurement processes. • Purchasing Strategy Implementation: Demonstrated ability to implement effective purchasing strategies that align with organisational goals and objectives. • Attention to Detail: Hands-on and dynamic professional with exceptional attention to detail, ensuring accuracy and quality in all aspects of purchasing activities. • Solutions-Oriented: Results-driven individual with a proactive and solutions-oriented mindset, capable of identifying and implementing innovative solutions to procurement challenges. • Flexibility: Flexible and adaptable with a can-do attitude, able to thrive in a dynamic and fast-paced environment while effectively managing multiple priorities. • Interpersonal Skills: Excellent interpersonal skills, including communication, influencing, and organisational abilities, with experience in delivering regular verbal, written, and presentation reports up to Director Level. • Negotiation and Supplier Management: Effective negotiator with strong supplier account management skills,capable of building and maintaining mutually beneficial relationships with suppliers. • Ability to implement new systems and processes • Excel Proficiency: Intermediate to advanced proficiency in Excel, with the ability to utilise spreadsheet functions and data analysis tools effectively to support purchasing activities

Purchasing Manager

Good customer services Order processing skills Good IT skills Customer Support Coordinator reporting to Customer Support Team Leader &nbsp; Key Responsibilities &nbsp;&nbsp;&nbsp;&nbsp; 1.&nbsp;Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information. &nbsp;&nbsp;&nbsp;&nbsp; 2. Proactively inform customer of delivery dates and any changes or delays to delivery days. &nbsp;&nbsp;&nbsp;&nbsp; 3 Manage and process sales orders from a specific area and work closely with those sales area managers to provide best in class service. &nbsp;&nbsp;&nbsp;&nbsp; 4. Offer consistent levels of support across the wider business. &nbsp;&nbsp;&nbsp;&nbsp; 5. Offer annual leave cover and support to other roles within the department. &nbsp; &nbsp; &nbsp;&nbsp; 6 Continuous management of order book to find potential issues and rectify before they cause further challenges. &nbsp;&nbsp;&nbsp;&nbsp; 7.Liaise with other internal and external departments to ensure complete bus iness visibility of customer journey. &nbsp; &nbsp;&nbsp; Specific Skill Requirements Education / Technical Skills &nbsp; Experience of working within a customer service environment. &nbsp; Experience of working with an administration and order processing role. &nbsp; IT literate – particularly within Microsoft Office. &nbsp; GCSE Maths &amp; English or equivalent&nbsp; &nbsp; Experience of working within a manufacturing industry. &nbsp; SAP experience &nbsp; Behaviour &nbsp;&nbsp; &nbsp;&nbsp; Demonstrates exceptional customer service skills &nbsp; Effective communication skills in both verbal and written format. &nbsp; Demonstrate high levels of resilience with the ability to meet deadlines when under pressure. &nbsp; Demonstrates ability to work well within a team and apply own initiative to ensure a task is completed. &nbsp; Show flexibility in order to meet the demands of business needs as they arise sometimes at short notice. &nbsp; Is organised to ensure day to day tasks are completed within a timely, accurate and professional manner. &nbsp; Demonstrates a passion for continuous self and business improvement. &nbsp; Willingness to up-skill and enhance knowledge through any training requirements.

Customer Support Coordinator

Established background in Lighting Sales Area Sales Manager – Road &amp; Exterior Lighting Midlands, East and Yorkshires &nbsp; Reporting to : Head of Business Development. Competitive salary, attractive bonus structure, Hybrid company vehicle, 33 days holiday entitlement per year &amp; pension scheme. &nbsp; Job Overview My Lighting manufacturer is looking to expand their road and exterior lighting sales team across the UK with the appointment of a new sales manager to cover the Midlands region. Having an established background in lighting sales, you will possess the skills to self-manage and develop sales opportunities across the region promoting products and solutions from the portfolio. With an enthusiastic and committed drive to succeed, you will be encouraged to actively contribute to the further growth of the Company and be a part of an exciting and ambitious future, all supported with significant financial investment and backing to provide market-leading lighting solutions. This person could also be currently working in internal sales role and looking for a move to a field sales role with full training provided. &nbsp; Job Role Service existing and identify potential new clients in both the road and exterior lighting markets, building relationships and increasing sales turnover. Gain knowledge of customer requirements and competitor solutions, and provide feedback to the Sales Director to aid with future product developments and market sector penetration. Establish and implement a specification sales strategy drive for the region and ensure that this is followed through to a successful conclusion. Liaise with various departments within the Company to ensure exemplary customer experience and support. Maintain and update customer contact information ensuring activities and action plans are documented and completed on the quotations and CRM system. Liaise with customers to develop a concise understanding of any program or project requirements, accurately translating information through to the internal operational departments. Offer onsite customer support through site attendance before, during and after installation providing full project support from start to finish. Report on commercial trends, technology developments and personnel movements across the industry. Embrace, promote and educate all clients as to the company's environmental, sustainability and social/economic values and achievements. Have a real desire to succeed, a positive mindset and be actively involved in a company that recognises commitment and performance.