What we do

We&rsquo;re part of an international insurer across Europe and Asia, with nearly 200 years of experience.
Our UK personal lines insurance is provided through our two customer facing brands Ageas and Rias, and through brokers. And we&rsquo;re one of the largest car and home insurers in the UK, with almost 5 million customers who put their trust in us.
Understand people and simplify insurance is at the heart of everything we do in the UK. We&rsquo;re dedicated to customer service, and this is recognised through the Institute of Customer Services (ICS) ServiceMark. We have also won the Personal Lines Insurer of the Year Award at the British Insurance Awards in three consecutive years, 2021, 2022 and 2023; as well as at the Insurance Times Awards in 2021 and 2023.

Who you'll work with

We like to look at things differently. Despite our size, we work hard to recognise the individual needs of every one of our customers. And with our sights set on becoming the most recommended employer in our market, it&rsquo;s the same approach we take with our people.
We believe we&rsquo;re stronger working with colleagues from a whole host of backgrounds, with different experiences and fresh perspectives. And the more diverse we are, the more inclusive and rewarding our workplace is.
It&rsquo;s just as important to us that every single person who works with us is given the support, encouragement, and development opportunities they need to make the most of their talents.

What you'll get

Contract Type: Part-Time, Full-Time, Job Share Salary Range: 29,000 - 37,000 DOE Location: Bournemouth - Hybrid Pricing Analyst: The Pricing Analyst position at Ageas is a great opportunity for someone looking to grow and develop into a key contributor within our Pricing Department. You will learn from some of the best data led individuals in the insurance industry and we will continuously support you throughout your development and future career. A fantastic opportunity to genuinely contribute towards the future growth of the business, to increase the number of new insurance customers, retention of our existing customers and overall company income and profitability. You can expect from the outset to be making real contributions on a variety of exciting projects. Main Responsibilities: Develop predictive models using traditional GLM techniques and machine learning Run data for modelling, pricing and monitoring Carry out price optimisation Deploy rates into rate engine Delivery of up to date and accurate performance reports across all brands, products and channels Tracking the performance of new price initiatives against expected results Develop a balanced view of current pricing performance by combining MI, modelling results and company targets Bespoke analysis that supports decision making across all stages of the pricing cycle Maintenance of records to coordinate pricing decisions and implementation across teams, decision making bodies and implementation pathways Involvement across all stages of the price optimisation process as required Skills and experience: A good quantitative degree in for example Statistics, Mathematics or Actuarial Science Knowledge of using statistics to explore and validate data, extract and manipulate large datasets for analysis Experienced in the use of basic analytical software, especially Excel Experienced in the use of a programming language (e.g. R, Matlab, Python or Octave) Highly numerate with excellent attention to detail Here are some of the benefits: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageasgives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments.. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders. Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.

Pricing Analyst

Job Title: Motor Claims - Customer Service Advisor Target Start Date: Monday 27th May 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: 24,100 increasing to 25,600 within 18 months, starting salary depending on experience Location: Eastleigh Closing Date for applications: Monday 6th May Join our latest onboarding group and start your new career. Motor Claims - Customer Service Advisor: Join our dynamic team in Eastleigh as a First Notification of Loss Handler! As a crucial part of our team, you'll be the friendly voice our customer relies on. No prior insurance experience needed - just bring your enthusiasm to learn. Salary 24,100 increasing to 25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme. Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period. The main responsibilities of the Motor Claims - Customer Service Advisor role are: Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full. Create a stress-free experience for our customers by speaking their language and resolving their concerns. Assist with the creation of new claims making sure we understand their needs. Handle enquires from our Brokers and Partners to make sure there's always progress after each interaction. Ensure claims are processed correctly (don't worry - we'll provide comprehensive training). Control claims expenditure, finding cost effective solutions to meet our customers needs. Skilfully manage challenging calls with professionalism and efficiency. Provide outstanding customer service, putting our customers at the forefront of everything we do. Identify potential fraud indicators and use questioning techniques to make informed decisions. Handle calls with consistently high standards The knowledge, skills and experience needed for the Motor Claims - Customer Service Advisor role are: Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience. A genuine passion for delivering standout customer experiences. Resilience to tackle tough situations head on while maintaining a positive attitude. Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas. A hunger for learning in a fast paced environment. Team player mentality - you thrive when collaborating with others towards shared objectives. A can-do attitude and commitment to creating and welcoming inclusive team environment. Here are some of the benefits you can enjoy within the Customer Service Claims handler - FNOL role based in Eastleigh: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) . We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Customer Service Claims handler - FNOL

Job Title: Release Manager Contract Type: Permanent/Part time/job share Salary Range: 45,600 - 68,400 Depending on Experience Location: Eastleigh Closing Date for applications: Sunday 28th April 2024 Release Manager: We have an exciting brand-new opportunity Ageas to join our dynamic IT Team as a Release Manager. If you are an experienced Leader with experience within this field and have extensive stakeholder management experience, we want to hear from you!! As a Release Manager you will lead key aspects of release management, including planning, scheduling, communications, tracking, team coordination, deployment, and feature release. The successful candidate will work closely with teams and stakeholders across the business, IT, and InfoSec, to establish continuous release plans &amp; delivery and implement continuous improvement practices. The primary goal is to enable stress-free release, regular releases with significant reduced incidents as a result. Main Responsibilities as Release Manager: Establish and manage key Release Management practices, incorporating automation for quality alignment, readiness gates (automated or manual), and milestone decisions. Contribute to overall governance processes to maintain high delivery standards to customers. Ensure environments are available or built on time and are fit to purpose for the successful release delivery. Manage, mitigate, and resolve risks and issues affecting release delivery. Educate colleagues and teams on release management approaches through training and validation practices. Continuously improve the release management approach through innovation and collaboration. Ensure release management metrics are reported and integrated into real-time dashboards. Collaborate with colleagues to address challenges and issues impacting releases to customers. Adapt the release management framework to incorporate new techniques, technologies, and standards. Skills and experience you need as Release Manager Demonstrable experience (at least 3 years) in release management for a financial services organization releasing new features and updates frequently. Proficient in Agile, SDLC, and DevOps practices to effectively fulfil the role, with expertise in CI/CD, particularly in Azure DevOps Pipelines. Experience in cloud technologies, preferably Microsoft Azure, with Azure certification considered a plus. Familiarity with release management tooling. Strong project management skills, including dependency management, team blockage removal, and risk mitigation. Ability to manage multiple internal stakeholders, customers, and cross-functional teams effectively. Strong interpersonal skills, capable of communicating effectively in both technical and business language. Contributions to wider organizational practice improvement and evolution. Knowledge and passion for new techniques to achieve release management goals, with evidence of continual improvement in the release management approach. Here are some of the benefits you can enjoy within the Release Manager role based in Eastleigh: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Release Manager

Job Title: Information Security Risk and Governance Officer Contract: Permanent - (Flexible working options available) Salary Range: 41,600 - 62,400 Location: Eastleigh - Hybrid Information Security Risk and Governance Officer: Are you passionate about safeguarding the future and mitigating risks? Do you possess a deep understanding of governance frameworks and excel at developing robust risk management strategies? If so, we have an exciting opportunity for you to join our team at Ageas. The role of the Information Security Risk and Governance Officer is to support the day-to-day activities of the Education, Capability and Governance (ECG) Team and Manager implementing security initiatives and governance processes that will protect customer, employee and company information from security risks and to ensure that the information security risk to the business is managed to an acceptable level. Main Responsibilities: Lead and support ISO27001 Implementation with the support from team members Lead the creation, development and adoption of policies and standards within an organisation Provide interpretation of the Information Security standards to support complex decisions or those which set new precedent. Manage on the information security management framework and supporting risk framework and exception process Support the ECG Manager in developing and delivering the information security strategy and yearly plan Support the ECG Manager in developing and delivering information security reporting processes and formats Create and Implement procedures as necessary to comply with the Group security policy Act as a Liaison where required to the Group, other Operating Countries and external bodies Maintain the Information Security's service catalogue Support the business monitoring and governance of adherence with the organization's information security policies and procedures. Support the production of management information, metrics and trends for Information Security Monitor and respond to changes in legislation, accreditation standards and frameworks that affect information security including reporting on how these may impact Ageas Assist in Information Security incidents as required, and where necessary, support Compliance and HR investigations into data breaches or systems misuse. Proactively share good practice and expertise with colleagues. Adapt communication style to suit audience, developing effective mechanisms to disseminate information to colleagues. Knowledge, skills and experience: ESSENTIAL SKILLS - ISO27001 Implementation Demonstrable ability to design compliance frameworks, develop policies, procedures and assurance activities Experience working at similar work level for a minimum of five years in Information Security or a related subject area. Strong communication skills both verbally and in writing with good questioning and listening skills in order to identify customer requirements, whilst informing staff of progress and results by use of meetings and presentations. Ability to explain complex IT concepts to all levels of customer. Experience of a related business environment A sound understanding and practical experience of Information Security processes, policies and tools. Proficient in Microsoft Office applications DESIRABLE SKILLS - Background in CISM, CISSP, knowledge of Data Protection / GDPR, Information Security Forum, CiiSec Understanding of information security controls in particular those relating to business process, governance, risk and education Understanding how policies and standards impact operations and balancing security needs with operational reality. Some of the benefits you can enjoy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Benefits for Them - Partner Life Assurance and Critical Illness cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. To find out more about Ageas, see About Us.