How to become a Hotel Manager

hotel manager


estimated salary
What do they do?

Love hotels? Love managing them? You should be a Hotel Manager…

OK, we admit that there’s much more to the job than that. As a Hotel Manager, you’ll be responsible for the day-to-day running of the hotel, managing everything from budgets and dealing with staff, through to guest satisfaction and even marketing and sales promotions for smaller sized hotels.

Day-to-day responsibilities may vary depending on publication and experience, but typical duties could include:

  • Hiring and supervising staff
  • Managing budgets and financial planning
  • Overseeing and maintenance or renovations necessary
  • Setting sales targets and monitoring progress
  • Dealing with customer complains and ensuring all staff provide excellent customer service
Is it right for me?

Excellent team working and leadership skills are absolutely essential in this position. You can have all the business acumen in the world, but if you’re unable to motivate your staff, the business is unlikely to be a success.

Listening skills are also essential, especially when dealing with frustrated members of the general public. This is especially important if opening your hotel in the Torquay area.

Other key skills include:

    • Excellent communication skills
    • Confidence
    • Problem solving
    • Good practical skills
    • Good organisational skills
    • A friendly and welcoming approach
What's it really like?

If you've ever wanted to work in hospitality and you’re passionate about providing excellent customer service, working as a Hotel Manager would suit you completely. It’s great. I'm incredibly proud of our hotel, and work hard to ensure all guests have a great experience during their stay. The hours can be long and customers can (occasionally) be difficult to deal with, but I completely trust my staff and it’s great knowing we’re all on the same page. It’s like working with your family really.

Get qualified

A degree is not necessary to become a Hotel Manager, although it may be preferable for some employers. However, many Hotel Managers work their way up in the industry, meaning a good level of experience and the right industry specific qualifications will put you well on your way.

Level 4 Diploma in Hospitality and Hotel Management

This level 4 Diploma is a 120 credit qualification combines practical career-based elements with a number of essential management disciplines that will be invaluable as the individual’s career progresses.

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Level 5 Diploma in Hospitality and Hotel Management

The modules of this 120 credit Level 5 Diploma qualification has been designed to offer a broad range of skills and knowledge for direct application in the workplace, based on contemporary Hospitality and Hotel Management practices in real world settings.

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