End User Researcher
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility. We're partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions. The role These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone. What you'll be doing Depending on grade, you will: EO - Junior User Researcher Support and deliver user research using methods such as usability testing, interviews and surveysAssist with participant recruitment and research operationsCommunicate findings clearly and accessibly to delivery teamsSupport inclusive research involving users with diverse needs and abilities HEO - User Researcher Lead research for smaller services or components of larger programmesDesign and deliver research plans using appropriate methodologiesAnalyse and synthesise findings into actionable insightsBuild trusted relationships with stakeholders and advocate for user-centred designMentor junior researchers and contribute to research standards SEO - Senior User Researcher Shape research strategy for complex services and programmesLead research planning and delivery aligned to organisational prioritiesInfluence senior decision-making and challenge assumptions with evidenceTranslate research findings into strategic insight for service and policy designLine-manage and develop researchers, championing inclusive and high-quality research What we're looking for These roles suit people who understand that research is a decision-making discipline, not a checkbox. You'll bring: Experience applying user research methods appropriately and proportionatelyStrong analytical and communication skillsConfidence working in multidisciplinary, delivery-focused environmentsA commitment to inclusive, accessible research Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale. Locations, grades and package Grades: EO | HEO | SEOSalary: £34,800 - £59,300 (depending on grade)Contract: PermanentLocations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, WeymouthRoles available: 8Closing date: Monday 8 February, 23:55 Why HM Land Registry? This is an opportunity to work at national scale, on long-term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
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