Average User Experience Designer salary in the UK

Job Title: User Researcher (SC Cleared)Contract Length: 4 Months (Inside IR35)Location: LondonWorking Pattern: Hybrid - 2 Days per Week OnsiteSecurity Clearance: Active SC Clearance RequiredUser Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.Key ResponsibilitiesPlan, design, and conduct qualitative and quantitative user research activities.Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.Analyse and synthesise research findings into actionable insights.Present findings and recommendations clearly to stakeholders at all levels.Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.Support evidence-based decision-making throughout the service lifecycle.Ensure research activities comply with government accessibility and service standards.Contribute to the continuous improvement of user-centred design practices across the programme.Essential Skills & ExperienceProven experience as a User Researcher within large-scale digital transformation or public sector environments.Strong understanding of user-centred design principles and research methodologies.Experience planning and facilitating usability testing and user interviews.Ability to analyse complex research data and communicate insights effectively.Experience working within agile multidisciplinary teams.Strong stakeholder management and communication skills.Experience producing research plans, discussion guides, insight reports, and recommendations.Knowledge of Government Digital Service (GDS) standards and service assessments.Active SC Clearance (mandatory).Desirable ExperiencePrevious experience working on UK government programmes.Familiarity with accessibility standards and inclusive research practices.Experience researching services with diverse or vulnerable user groups.Contract DetailsDuration: 4 MonthsLocation: LondonWorking Arrangement: Hybrid (2 days per week onsite)Clearance: Active SC Clearance Required

Our client, based in Surrey, is currently recruiting for a Senior User Researcher / Service Designer on a 3-month contract.The position is due to start immediately on a part-time basis (2.5-3 days per week) and offers a day rate of £400-500 per day.The ideal candidate will have extensive experience delivering user research and service design projects within complex public sector environments, with a strong background in qualitative research, customer journey mapping and stakeholder engagement. Experience working within housing, local government or related sectors is highly desirable.Duties will include (but are not limited to):Conducting qualitative research with social housing tenants through interviews and focus groupsDeveloping and refining eight tenant personas that reflect a range of diverse needs and lived experiencesMapping key customer journeys across housing repairs, digital services and customer contact channelsIdentifying customer pain points and opportunities for service improvementReviewing existing customer insight data, process maps, case studies and service informationProducing research reports, customer journey maps and actionable recommendationsDelivering training and upskilling sessions on user research and service design methodologiesDeveloping a customer journey mapping toolkit, including templates and documented methodologiesWorking closely with housing, research and transformation teams to build internal capabilityPresenting findings and recommendations to a range of stakeholders across the organisationExperience required:Minimum five years' experience delivering user research and/or service design projectsExperience conducting primary qualitative research with residents, tenants or service usersExperience developing personas, customer journey maps and insight reportsExperience working within public sector, housing, health or similarly complex service environmentsExperience mentoring, coaching or upskilling staff in user research and service design approachesSkills, knowledge and expertise required:Strong qualitative research skills including interviews, focus groups and co-design workshopsExpertise in customer journey mapping and service blueprintingKnowledge of inclusive and accessible research practicesStrong analytical skills with the ability to synthesise complex data into actionable insightsExcellent stakeholder engagement and communication skillsUnderstanding of GDPR, informed consent, safeguarding and ethical research practicesProficiency with tools such as Miro, FigJam, PowerPoint and ExcelRewards and Benefits:Flexible hybrid working arrangementMostly remote workingOpportunity to influence a strategic housing improvement programmeExposure to senior stakeholders across housing and local government servicesWorking hours:2.5-3 days per weekFlexible working patternSome face-to-face research required in Guildford during June and JulyPlease note that you require recent relevant experience to apply for this role.James Andrews is acting as an employment agency and business in relation to this role.At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews. Terms and conditions apply, contact us for details.

Role : User Experience Designer - SC Clearance Active OR SC clearance Eligible Type : Contract Inside IR35Location: Newcastle, UKMod of work : Hybrid(3-days in a week)Job Description:Responsibilities: As a User Experience Designer, you will be responsible for analyzing the needs of the target users and how they perform tasks to create an optimized user experience. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems for your immediate team and across multiple teams is an essential part of this role. Advanced proficiency in User Experience (UX) Design is required. Advanced proficiency in User Experience (UX), User Experience (UX) Research, and User Interface (UI) Design is suggested. Develop and refine user experience strategies that align with project goals and user needs. Lead efforts to identify user pain points and propose innovative design solutions.Collaborate closely with cross-functional teams to ensure seamless integration of user experience elements. Support and guide colleagues by sharing expertise and best practices in user experience design. Contribute to the continuous improvement of design processes and quality standards within the team.SC Clearance Active OR SC clearance EligibleRandstad Technologies is acting as an Employment Business in relation to this vacancy.