Applications Support Engineer(Enterprise Systems)
Applications Support Engineer (Enterprise Systems) Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience)The OpportunityMRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site.This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units.The RoleYou'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment.Key responsibilities include:Supporting and troubleshooting business-critical applicationsManaging and resolving incidents, including system outagesAssisting with application implementations, upgrades, and testingEnsuring systems meet performance, security, and SLA requirementsCreating and maintaining technical documentation and support proceduresContributing to continuous improvement initiativesSupporting small-scale IT projects and system enhancementsYou'll also participate in an on-call rota as part of the wider Applications team.About YouWe're looking for someone with strong application support experience in a complex, enterprise environment.Essential:Experience supporting desktop, client-server, and web-based applicationsStrong troubleshooting and incident management skillsExperience working in a Windows-based environmentAbility to prioritise and manage multiple support requestsExperience supporting both bespoke and third-party applicationsStrong communication and stakeholder engagement skillsDesirable:Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)Experience with databases (SQL Server, Oracle)Knowledge of cloud platforms (Azure)Familiarity with SharePoint, Power Platform, or BI toolsUnderstanding of ITSM tools and ITIL processesExperience in manufacturing, industrial, or regulated environmentsWhy Apply?Work in a large-scale, technically complex environmentExposure to a broad range of systems and technologiesOpportunity to contribute to critical business systems and projectsPotential for contract extension
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