Average Support Executive salary in the UK

Support ExecutiveJoin Our Team as a Support Executive – Elevate Customer Experience and Drive Operational Excellence!Are you passionate about delivering exceptional customer service and ensuring seamless operational support? We are seeking a dedicated and meticulous Support Executive to be the backbone of our customer support operations. In this pivotal role, you'll provide vital day-to-day assistance across customer inquiries, contract management, and risk mitigation, helping us uphold the highest standards of service across our developments.Role Overview:Location: Borehamwood - office based 5 days a week Package: £30,000 salary + benefitsIndustry: real-estate What You’ll Do:Manage customer support tickets, queries, and correspondence across multiple channels with empathy and efficiency.Support contract administration by utilising internal systems to tender, implement, and monitor contractual obligations.Assist in risk management routines, ensuring timely upload and resolution of risk-related actions.Liaise with clients, contractors, internal teams, and stakeholders to facilitate smooth communication and issue resolution.Maintain accurate records on internal databases, track progress, and generate clear written communications.Play a vital role in enhancing overall customer satisfaction, acting as a representative of our brand.Required Skills:Excellent communication skills, both verbal and written, with a polite and professional demeanour.Strong organisational abilities with meticulous attention to detail.Proficiency in managing multiple tasks, prioritising effectively, and working under pressure.Ability to interpret legal and contractual documentation.Strong problem-solving skills and a proactive approach to customer service.Good IT skills, including familiarity with CRM and database management systems.Nice to Have Skills:Experience in property management, facilities support, or contract administration.Knowledge of health and safety protocols.Additional language skills are a plus.Preferred Education and Experience:Minimum of a high school diploma; higher education or relevant certifications are advantageous.Prior experience in customer service, administration, or support roles is preferred, but motivated entry-level candidates are encouraged to apply.Other Requirements:A proactive mindset with a commitment to health and safety standards.Ability to work collaboratively within a team environment.Flexibility to adapt to changing operational needs.Ready to make a difference in a dynamic and supportive environment? If you're a conscientious professional with a passion for top-tier customer service and operational support, we want to hear from you! Apply now and be part of a team that values detail, dedication, and support every step of the way.Call to Action:If you’re nodding along, let’s take the next step.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Client Support Executive - OnboardingLocation: Hybrid - 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-timeCitation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we're far from average - our people bring their personalities to work, not just their policies! It's a great place to work because of the people we employ. Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you. The role: As we continue to grow and invest in service and technology, we're recruiting a Client Support Executive to join our Onboarding team.In this role, you'll:* Provide exceptional telephone and online support to clients across the UK* Welcome new clients and deliver training on our platform* Make proactive touchpoints with clients throughout their contract * Ensure clients gain maximum value from their Citation serviceAbout you: We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest. You'll be someone who: * Engages confidently and professionally over the phone* Learns new systems quickly and uses information to support clients effectively* Puts the client first, making it your mission to understand their needs and exceed expectationsHere's a taste of the perks we roll out for our extraordinary team members:* 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.* Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.* Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.* Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.* Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.* Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!* Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Ready to Apply? If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!

Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we're on a mission to grow and that's where you come in. Not bragging but…we've also just been named one of the Sunday Times Best companies to work for. Again.We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.Your role:* Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.* Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.* Objection Handling: Skilfully handling objections is a core aspect of this role. You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time.* Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.Here's a taste of the perks we roll out for our extraordinary team members:* 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.* Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.* Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.* Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.* Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.* Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!* Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!