Average Support Consultant salary in the UK

Job Title: Financial Support Consultant (12 month Fixed Term Contract) Location: TSB Office Barnwood, Gloucester Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits Closing Date: 16 November 25 Start Date: 12 January 26 At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence. How you’ll make a difference As a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times. What you’ll bring Financial services experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs. • By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us. • Multi-skilled to carry out a variety of administrative and telephony customer service activities, ensuring that the work is completed in line with all specified TSB processes, procedure, standards and relevant external regulations. • Helping customers in financial difficulty, exploring ways to support them back to good financial health. • Takes ownership of complaints and resolves in line with TSB complaint handling policy as well as completing the root cause analysis. • Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our customer’s needs are by listening to them and building good relationships, always looking to be better for each customer. • You’ll be there to give customers clear information and advice by following TSB support tools. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer. • Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways. What we offer in return We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes: • Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.) • Variable Pay Award (5%/£1,200 on target) based on company performance. • Fantastic company pension – TSB contributing up to 13% • 25 days holidays (plus bank holidays) • Private HealthcareSelection process: You will have a structured, competency-based interview with the Hiring Manager plus another member of the team. Here are some of the questions you’ll be asked at interview: 1. Motivation - What motivates and energises you? 2. Drive Better - If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond? 3. Customer Focus - Describe a time when you gained the trust of a customer or colleague? 4. Inclusion - Describe how your career / life has been impacted by exposure to diverse people, places or experiences.If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.

Building Surveyor – Senior or Associate LevelLocation: West End, London A prestigious property consultancy is seeking a Senior or Associate Level Building Surveyor to join their thriving and collaborative Building Surveying team. They have an impressive client portfolio, which includes funds, property companies, and occupiers, this is an excellent opportunity for an ambitious Chartered Surveyor to advance their career in a dynamic and supportive environment. The RoleThis consultancy operates with a flat team structure, fostering a cooperative, flexible working model. Surveyors are encouraged to specialise in one area for around 70% of the time but also to maintain a broad skill-set across various streams, allowing them to build expertise in their preferred areas while keeping their overall skills fresh. There is flexibility to refocus on different specialisms over time, ensuring long-term career growth and satisfaction. Key highlights include: Opportunities to work on a variety of streams, such as project work, contract admin and professional workFull autonomy within sub-teams, empowering you to make decisions and take ownership of projects.Significant client-facing responsibilities, working closely with external clients and internal teams such as Agency, Valuation, and Property Management.A clearly defined pathway to Director-level progression, supported by a generous budget for training and development. What’s on Offer Work with a market-leading consultancy with a highly regarded reputation.A strong, inclusive team culture emphasizing collaboration and personal growth.Tailored career progression with the flexibility to specialize or diversify your expertise.Regular interaction with high-profile clients and prestigious projects. Candidate Requirements MRICS Chartered Building Surveyor.Proven experience in a consultancy environment.A proactive approach to delivering exceptional client outcomes.Ability to work effectively in a team-oriented, cooperative structure. Why Join? This consultancy is expanding rapidly, providing excellent career progression opportunities. You’ll benefit from working in a supportive environment where collaboration is key, and resources for personal and professional growth are readily available. With a strong emphasis on work-life balance and team development, this is a unique opportunity to excel in your career. For an informal discussion about this role please contact Vicky Harrison-Bye at EC Property Recruitment, you can find my contact details on LinkedIn or find us on Google

Our client is seeking a Pensions Consultant to join their award-winning, growing organisation. You will manage a portfolio of Defined Benefit (DB) pension schemes, act as the day-to-day client contact, and support the delivery of high-quality governance and consultancy services. Key Responsibilities Manage and support relationships with DB scheme trustees and sponsors.Deliver governance services, ensure compliance and maintain key scheme documents.Lead or support projects such as GMP equalisation and ORAs.Prepare reports and communication materials for trustees, employers and members.Provide scheme secretarial support where required.Contribute to new business activity including tenders, pitches and networking.Identify opportunities to enhance services and improve processes.Maintain awareness of regulatory developments and pursue ongoing professional development. Essential Criteria DB pensions experience, either in consultancy or DB administration with client management responsibilities.Strong technical understanding of legislation, regulation and DB/DC scheme structures.Proven client management and project coordination skills.Proficient in Microsoft Office and willing to learn bespoke systems. Desirable Working towards or holding APMI/FPMI (or equivalent).Experience contributing to pitches and business development.Familiarity with the PPF assessment process. . Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.