Average Support Analyst salary in London

Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share information and build relationships.Accountability - Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.We’re looking for a Support Analyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction.What you’ll do:Provide first-line support for enterprise (re)insurance and treasury applicationsInvestigate incidents, triage issues, and escalate where necessaryCommunicate clearly and professionally with clients and colleaguesCollaborate with developers, engineers, and third-party vendorsContribute to knowledge sharing and continuous service improvementAnalyse support data, track trends, and help reduce ticket backlogsWhat we’re looking for:6+ months’ experience in the software industry6+ months’ customer service experienceBroad IT knowledge with strong problem-solving skillsExcellent written and verbal communicationA self-starter who is collaborative and eager to learnInterest in developing skills in SQL, Azure Cloud, insurance/reinsurance, banking/treasury, or BI toolsExperience with ticketing systems and SLAs (desirable)Why join us?This role offers exposure to international clients, modern technologies, and varied career growth opportunities - whether you see your future on a business or technical path.

Finance Analyst | £50,000-£55,000 pa | International Cultural Organisation | 6 Month FTC | 1 day per week in office | London This Financial Analyst role is an exciting opportunity to join a globally recognised cultural organisation at a pivotal time of transformation. With a £10m turnover and a newly formed finance team, this position will play a key role in strengthening financial planning, reporting, and controls while supporting strategic decision-making across the organisation. Working closely with the Finance Director and senior leadership, you will take ownership of budgeting, forecasting and management reporting, while helping to improve systems and processes within a developing finance function. Key Responsibilities* Develop and maintain robust budget and forecast models based on agreed assumptions* Prepare management accounts, variance analysis and clear commentary for senior stakeholders* Support internal and external reporting requirements, including structured submissions to international stakeholders * Act as key business partner for the organisation providing insightful reports for stakeholders* Provide scenario and sensitivity analysis to inform operational and strategic decisions* Collaborate with finance and non-finance colleagues to gather data and improve reporting accuracy* Contribute to process improvements, automation and strengthening financial controls* Support financial planning cycles in a fast-evolving environment Person Specification* Fully qualified accountant (ACA/ACCA/CIMA) or qualified by experience* Experience in a Financial Analyst or similar role* Strong experience managing budgeting and forecasting processes* Advanced Excel skills with excellent analytical capability * An ability to 'deep-dive' and analyse issues in a methodical and proactive way * Experience working with finance systems undergoing change (Xero experience desirable)* Confident presenting financial information clearly and concisely to senior stakeholders* Proactive, organised and able to meet deadlines in a changing environment* Strong interpersonal skills with the ability to work both independently and collaboratively This is a fantastic opportunity to join a small but ambitious finance team that is undergoing restructure and modernisation. This role is initially 6 month contract but could well be extended or go permanent. They're looking for someone who will build new processes and develop existing ones as they go through a major transformation. This is an exciting opportunity with plenty to get stuck into! With new leadership in place and a focus on automation and stronger controls, the successful candidate will have genuine scope to shape processes and add value from day one. Candidates available at short notice are highly desirable. Apply now!

CompanyThis is a well-known British luxury retail brand based in central London. Recognised globally, they specialise in designer clothing, leather goods and accessories sold in stores worldwide and online.Due to continued growth, they are looking to hire a Financial Analyst to join their high-performing FP&A department.RoleReporting into the FP&A Manager, the Financial Analyst will partner with colleagues across the business supporting with analysis and strategic insights. They will take on a number of key duties including:Support the global consolidation of annual budgets, quarterly forecasts and monthly rolling forecastsReview international cash flow submissions to strengthen global forecasting accuracyUpload P&L and Balance Sheet forecasts accurately and on timePrepare financial reporting packs and presentations for senior stakeholdersDeliver monthly variable cost analysis to support commercial decision-makingPerform detailed cash flow analysis to identify key drivers and risksOversee the real estate approval process and track investment proposalsReview and challenge store lease renewals and other capex submissionsPrepare materials for quarterly real estate meetingsSupport performance analysis and impairment reviewsBuild strong relationships with UK and international finance teamsPartner cross-functionally with both finance and non-finance stakeholdersProfileThe ideal candidate for this Financial Analyst position based in central London, should have the following attributes:Newly qualified accountant (CIMA/ACA or similar)Ideally 3+ years of experience within a similar financial analyst / FP&A capacityIndustry trained or practice trained (audited retail clients)Excellent communication skills, both written and verbalProficient in Excel formulasRetail industry background highly preferredSalary & Benefits£60,000 to £65,000 plus benefits including:Pension schemeCareer development opportunitiesGenerous staff discountsHybrid workingHealthcareThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: