Average Support Analyst salary in the UK

Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share information and build relationships.Accountability - Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.We’re looking for a Support Analyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction.What you’ll do:Provide first-line support for enterprise (re)insurance and treasury applicationsInvestigate incidents, triage issues, and escalate where necessaryCommunicate clearly and professionally with clients and colleaguesCollaborate with developers, engineers, and third-party vendorsContribute to knowledge sharing and continuous service improvementAnalyse support data, track trends, and help reduce ticket backlogsWhat we’re looking for:6+ months’ experience in the software industry6+ months’ customer service experienceBroad IT knowledge with strong problem-solving skillsExcellent written and verbal communicationA self-starter who is collaborative and eager to learnInterest in developing skills in SQL, Azure Cloud, insurance/reinsurance, banking/treasury, or BI toolsExperience with ticketing systems and SLAs (desirable)Why join us?This role offers exposure to international clients, modern technologies, and varied career growth opportunities - whether you see your future on a business or technical path.

Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee)26 days holiday plus bank holidays, and a day off for your birthdayDiscretionary Bonus Scheme & Annual salary reviewsPaid sick leave & Digital GP 24/7Private Health Insurance, Critical Illness Insurance & Dental CoverIncome ProtectionEnhanced maternity, paternity and shared parental leaveMenopause supportPaid Carers leaveCharity DayEmployee Assistance ProgrammeCycle2work SchemeBenefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days.?? About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level supportManage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer serviceSet up, configure, deploy, and support PCs, laptops, printers, and mobile devicesProcure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposalSupport, contribute to, and lead IT projects as requiredPromote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidentsAdminister Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via IntuneCreate and maintain IT documentation, processes, and procedures, ensuring adherence to IT policiesDeliver IT training, including new joiner inductions and ongoing user trainingSupport and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support roleMicrosoft (or similar) certifications are desirableStrong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure ADKnowledge of the UK banking or financial services environmentExperience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft DynamicsAbility to prioritise workload, work independently, and remain self-motivatedStrong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriatelyExcellent communication and relationship management skills, able to explain technical issues to both technical and non-technical usersHigh attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

RMK Talent Solutions is partnering with a leading investment management company based in Nottingham to find a dedicated Sales Support Analyst. This role offers an exciting opportunity for individuals who possess a strong analytical mindset, enjoy engaging with data, and have a passion for supporting sales in a dynamic environment. You will play a vital part in providing essential support to the strategic partners team, working closely with key clients (top tier wealth managers and financial advisers) and colleagues to ensure seamless operations and high-quality service delivery. The ideal candidate is curious, proactive, and committed to working with integrity and professionalism.ResponsibilitiesAssist the sales team with data analysis, reporting, and forecasting to support sales strategies and decision-making.Provide support to key clients by managing queries, preparing reports, and ensuring efficient communication channels.Utilise Excel to compile, analyse, and visualise data, supporting strategic initiatives with accurate insights.Coordinate and facilitate regular updates and meetings with stakeholders, ensuring timely delivery of information.Maintain and update CRM and other relevant databases, ensuring data accuracy and integrity.Support the team in preparing presentations and sales documentation as needed.RequirementsStrong analytical skills with experience working in data-intensive environments.Proficiency in Excel, including advanced functions such as pivot tables, VLOOKUPs, and data visualisation.Excellent communication and organisational abilities, with a proactive approach to work.Prior experience supporting sales teams or client management is advantageous.A curious mindset with the ability to work independently and ethically in a demanding environment.Experience within investment management or related financial services is desirable, but not essential.Joining this organisation means becoming part of a reputable firm that values professionalism, innovation, and employee development. You will benefit from a competitive salary, ongoing professional growth opportunities, and a positive supportive team environment where your skills can truly make an impact.If you are a driven individual with a passion for data, sales support, and analytics, we encourage you to apply for this exciting role today. Take the next step in your career with RMK Talent Solutions and help us find the perfect fit for your talents.