Average Support Advisor salary in the UK

Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: £26,000 - £28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner.Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency.Asking relevant questions to help determine the customer's needs.Take note of customer's complaints if they arise; listen, understand, and resolve where possible.Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries.Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes.Setting expectations for the customer as to when their query will be reviewed and resolved.Ensuring the customer is kept updated where issues require ongoing attention.Escalating matters of an urgent nature to the relevant IT and Telecoms specialists.Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction.Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication.Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms.Comfortable using CRMs to log customer queries in a detailed manner.The ability to work quickly, calmly and accurately under pressure.Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of £26,000 - £28,000 (experience depending).Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie."Day off for your birthday.Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.Give back day to support your chosen charity.Savings on gym memberships, shopping and other discounts available through Perkbox.Variety of social events & team building opportunities are available.Opportunities for professional growth and development.Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.

HR Advisor Manufacturing Telford Site-based working Client Details Michael Page HR are delighted to support a well established food manufacturing business based in Telford with the appointment of a HR Advisor to join a busy HR team. Due to the nature of this sector, the role will be fully site based. Description The role of HR Advisor is a fast-paced, varied and generalist position. You will be fully responsible for the Telford manufacturing site, dealing with all people matters and working closely with management and leadership to support commercial goals. Duties will include but not limited to: Provide guidance and support on HR policies and procedures Manage a wide range of employee relations cases, ensuring they are dealt with promptlySupport with recruitment and on-boarding for the siteMaintain and update employee records and HR systems accurately.Assist with performance management processes and appraisals.Support learning and development initiatives Contribute to the implementation of HR strategies and projects in alignment with business goals. Profile Ideal applicants for this role will have a proven background in a similar HR Advisor role. Preferable within a similar industrial sector such as manufacturing, FMCG, distribution etc Job Offer Competitive salary up to £40000Fantastic career development opportunity

HR Advisor Derbyshire Hybrid Client Details Michael Page are delighted to partner with a successful organisation situated just North of Derby to appoint for a HR Advisor to join a busy team. This role can offer hybrid working of circa 4 days onsite and 1 home per week. Description Working as part of a wider HR team, the role of HR Advisor is a varied and generalist role, providing prompt HR support to a wide range of stakeholders onsite, just outside Derby. This will include but not limited to: Provide comprehensive HR advice and guidance to management and employees.Support the recruitment process, including job postings, interviews, and on-boarding.Support the team with employee relations casesProvide advise on HR policies and procedures Collaborate with the HR team on HR projects and initiativesSupport with training and development initiativesHandle HR administrative tasks such as maintaining employee records and documentation.Contribute to fostering a positive and inclusive workplace culture. Profile Ideal applicants for this role will either be a proven HR Advisor looking for a new challenge, or you could also be experienced HR Assistant/Coordinator/Officer looking for the first step into an Advisor role. Job Offer A competitive salary ranging from circa £33,000 to £36,000Hybrid working - 4 days onsite and 1 home per weekSuperb career development opportunity for development