Solutions Engineer
Solution EngineerAbout the jobJoin our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical relationships.As a Solution Engineer you will;Handle pre-sales activities by creating solution proposals for incoming opportunities.Communicate with partners/customers to clarify requirements or business needs.Engage with customers to develop viable solutionsConfigure Cisco hardware and software using Cisco Commerce Workspace for entry level solutionsCollaborate with teams and distributors to obtain pricing and configurations.Determine pricing for Managed Services and Packaged Professional Services.Communicate effectively with technical and non-technical audiences.Maximize application capabilities and support the use of new technologies.Investigate and resolve complex issues, applying creative thinking.Escalate technical queries to the company's practices and technical contactsAttend vendor events for technical updates and present offerings to stakeholders.To set you up for success we are looking for the following skills and experience;IT or Cybersecurity graduateProven experience in an IT operational role OR in a networking technical engineer type role.A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio.An awareness of Compute and Public Cloud.Familiar with industry best practice for service delivery (ITIL).Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements.Commercial understanding with a winning mentality.About us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment. This particular role, however, is based at our Milton Keynes office. We Are Ingram MicroIngram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.Make an application to join the team!None of this is achievable without great people, with a complete customer focus.Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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