Average Service Manager salary in Grays

Company description:Location: Northfleet, England, United Kingdom Job ID: 80911 We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.Job description:Carry out routine servicing of lift equipment, including minor repair work and the routine replacement of components and in accordance with approved company proceduresTo rectify and reduce faults on lift equipment in cases of breakdown and check to confirm correct functioningChecking the lift function as part of maintenance, using approved company issued tooling and protective equipmentCarry out the routine inspection, adjustment, of lift installations in accordance with approved procedures. Reinstate lift and complete service documentationCarrying out fault finding and diagnostic procedures using a range of techniques, technical manuals and appropriate test equipment, restoring equipment to serviceWe are looking for an experienced Technician to meet the high levels of service expected from our clientProfile description:Proven experience in Lift Servicing/ Maintenance/ Repairs, must have call out experienceQualified to NVQ level 3 or equivalent minimum in Lift maintenanceThe ability to work under pressure and to deadlinesFlexibilityGood problem solving skillsGood communication skills at different levels (Client/Service Management/LU Inspectors)Full UK driving LicenseWe offer:Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.Competitive salary with a discretionary annual bonusCompany car or allowance (for eligible roles)25 days’ holiday plus bank holidays, and an annual paid volunteering dayPension scheme with 6% company contributionComprehensive life assuranceEnhanced family leavePrivate medical cover with a trusted provider, plus 24/7 virtual GP accessEmployee Assistance Programme offering confidential supportFree eye tests and eyewear discountsAccess to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend  Full Time, Permanent Monday to FridayDo you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team?Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You’ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.In return, our client is offering a salary of up to £45,000 P/A, depending on experience. Your responsibilities will include:Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationshipsMotivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitmentsAssess field operatives’ technical skill sets to ensure the right resource is assigned to the right job, first timeEnsure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficientlyRun engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvementTake a hands-on approach to problem-solving, providing clear, practical solutions to daily challengesCoach, mentor, and develop junior team members, setting clear expectations around customer service excellenceCollaborate across departments to ensure smooth, end-to-end service deliveryManage call-out rotas and resource planning for out-of-hours and weekend servicesWork out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performanceAttend client meetings (in person and via Teams), confidently presenting KPIs and recent service performanceContinuously review and improve processes to keep pace with a growing, evolving businessThe ideal candidate:Experienced in a helpdesk, scheduling, or service coordination environmentConfident leading teams in a fast-moving, reactive service settingPositive, proactive, and solutions-focused with a strong “can-do” attitudeComfortable managing pressure, changing priorities, emergency work, and high client expectationsA strong communicator who builds trust with clients and colleagues alikeA team player who is prepared to step up, roll up their sleeves, and go the extra mileHighly organised, resilient, and decisive under pressureAmbitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!

ATN Partnership Chartered Accountants are looking for a highly organised and proactive Client Services Administrator to play a central role in supporting our team and delivering an exceptional client experience.Client Services Administrator Gravesend, Kent DA12 1EY FULL TIME / PART TIME (3 – 4 days per week) Salary: circa £25,000 FTEPlease Note: Applicants must be authorised to work in the UKWe are seeking a highly organised, proactive, and personable Client Services Administrator to join our busy practice. This role is central to our operations, providing essential support to our Client Managers and Partners.You will be a key point of contact for our client portfolio, ensuring a seamless, high-quality, and professional service experience. This position is ideal for an individual with a strong interest in client-facing work or accountancy who thrives in a structured, office-based team environment.Role ResponsibilitiesAct as a primary point of contact for new and existing clients, managing communications via phone, letters and email with a high degree of professionalism.Provide reliable support for clients when their Client Manager or Partner is unavailable, ensuring queries are logged, addressed, or escalated appropriately.Proactively communicate with clients to discuss and clarify issues, request information, and provide updates.Liaise with internal team members to track the progress of client work (e.g., accounts preparation, tax returns), ensuring deadlines are met and clients are kept informed.Manage and coordinate diaries for Client Managers and Partners, including the scheduling and arrangement of client meetings.General administrative support to the Client Managers and Partners as required to facilitate the smooth management of their client portfolios.Assist with the company’s marketing strategies, such as social media posts.Essential RequirementsProven experience in a customer service, client-facing, personal assistant, or administrative roleExceptional verbal and written communication skills, with a professional and personable telephone manner.Excellent organisational and time-management skills, with a demonstrable ability to manage multiple tasks and prioritise effectively.A proactive and self-motivated attitude; the ability to take initiative and identify tasks that need to be done.Strong numeracy skills, with a minimum of GCSE Maths at Grade B / 6 (or equivalent).High attention to detail and a commitment to accuracy.Full proficiency in the use of standard office software (e.g., Microsoft Office suite: Outlook, Word, Excel).Desirable RequirementsAn outgoing, positive, and team-oriented personality.A genuine interest in a career in either accountancy or professional client services.A willingness to learn new systems and processes and be receptive to guidance and training from existing staff.Our companyWe are a rapidly growing firm of professional accountants providing accounts, tax and business advice services to micro, small and medium-sized businesses. Our core business principles of delivering excellent quality of service, exceeding clients’ expectations and empowering our people to perform have helped us grow predominantly through client referrals.Join our company and become part of a great, supportive, and professional team environment. We are committed to your long-term success, offering both career development opportunities and study support after a qualifying period. We also value our staff, providing additional perks such as an annual bonus and birthday gifts.How to apply:If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.You must be authorised to work in the UK. No agencies please.Other suitable skills and experience include Client Services Administrator, Customer Service Advisor, Administrative Assistant, Office Administrator, Personal Assistant, Client Relationship Coordinator, Accounts Assistant, Receptionist, Business Support Administrator, Customer Support Executive, Office Coordinator, Client Support Administrator