Average Service Manager salary in Exeter

A successful and highly reputable firm of chartered accountants based in Exmouth has a requirement for an experienced Business Services Manager to join their team as a key addition in a pivotal support role to the firms partners, taking on full portfolio management responsibility and delivery of wide ranging services with clear progression and development on offer within this firm and role. Client Details Based in Exmouth this chartered firm acts for very wide-ranging clients across varying industries acting for wider ranging industry sector OMBs, SMEs and corporate clients with turnovers into the up into the £millions. You will be working closely with one of the firms partners as a key support, delivering a wide spectrum of accounting and advisory/planning services to your clients, building long term relationships. The firm is undergoing continued growth, with a very good reputation and with planning for the future growth and development of this firm, the role provides an excellent opportunity for those professionals looking to progress in their career. A mix of remote/home working to office involvement is on offer with flexible working arrangements. Description Joining as Business Services Manager based in the Exmouth offices you will have clear opportunity to progress within this successful firm working closely with one of the firms Partners. You will lead and manage the delivery of year end accounts, tax and wider services to clients across varied industries developing client relationships, taking on a portfolio reviewing year end accounts and wider services. You will bring an all-around skill set across accounts and tax and you will also work with partners on wider advisory, planning projects in addition delivering on wider project work which could encompass corporate finance and other project work . You will have opportunity to progress and carve an influential role within this firm. Profile For this Business Services Manager role you will be ACA/ACCA qualified, or equivalent with a career background developed within accountancy practice, with skills across any of: audit, accounts, tax and all around, general accountancy practice service delivery to wide ranging sole trade, partnership and limited company clients, developed within an accountancy practice firm environment of any size. You will have developed your career to the Managerial levels and be looking for a career move and role where you can see a genuine and clear path to develop and progress within your career. Job Offer Attractive salary and benefits to be explored on application. Please apply online and for a further confidential discussion to find out more please contact Mark Bailey on .

*CANDIDATES WITH CURRENT, ACTIVE SC CLEARANCE OR HIGHER ONLY*The Service Transition Manager is responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery and Live Service, ensuring that services handed over from Project Managers meet required operational, security, and service management standards and are fit for purpose for both internal users and external customers.The role ensures that services are supportable, resilient, secure, and aligned to agreed service levels from day one.Strong experience as a Service Transition Manager or similar service management roleSolid practical knowledge of ITIL (v3 or v4) and service lifecycle managementExperience transitioning services from project delivery into live operationExperience working in Microsoft-centric environmentsStrong understanding of operational support models and service assuranceProven stakeholder management and communication skillsBehaviours & AttributesDetail-focused with a strong sense of operational accountabilityConfident challenging delivery teams to protect live service qualityPragmatic and outcome-driven, balancing governance with delivery paceComfortable operating across technical and non-technical audiences

Your new companyAn excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service.You'll be joining a respected public service organisation committed to delivering high quality, accessible services to local communities. The team works across a wide range of operational areas that directly impact the day-to-day experience of residents, visitors and service users. Although busy and fast-paced, the culture is collaborative, supportive and focused on continuous improvement. Your new roleAn excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service. You will temporarily step in to support the Public Realm team, working closely with colleagues across a range of operational services such as allotments, bereavement services, car parks, waterways and general customer enquiries. You'll be supported initially by the Commercial Support Manager, who will mentor you through key systems and processes including finance, invoicing and issuing payments.Your role will include reviewing how the team currently works, helping to create process maps, updating customer response templates, and driving improvements in consistency and service quality. You will also support cross-training within the team to build resilience and ensure continuity during staff absence.Key Responsibilities Day-to-day management of the Public Realm operational customer service team.Coaching, mentoring and supporting staff to develop skills and confidence in their roles.Ensuring high quality customer service standards within a fast-paced, reactive environment.Managing invoicing, income collection and reconciliation of fees and charges.Collaborating with colleagues across other teams and partner organisations to enhance service delivery.Using downtime proactively for project work and service improvement initiatives.Undertaking additional duties relevant to the grade and nature of the role. What you'll need to succeed Proven experience managing staff in a high-pressure customer service environment, including coaching, training and performance management.Strong interpersonal and communication skills with the ability to confidently explain and justify decisions or policies.Ability to motivate teams and work effectively within a fast-paced, reactive setting.Excellent organisational skills with the ability to prioritise workload independently.Confident working with colleagues across the wider organisation and external partners.Ability to quickly assimilate information to understand customer needs.Experience in frontline problem-solving and operational customer service.Experience of change management would be an advantage. What We're Looking ForA proactive, hands-on manager who can quickly build rapport, bring structure and clarity to a busy customer-facing service, and contribute positively to team development and service improvement. What you'll get in return A competitive hourly rate and the opportunity to gain valuable managerial experience in a diverse, challenging service area.A supportive working environment with mentoring available during your initial onboarding.The chance to lead a committed team and make a meaningful impact on customer experience and service development.Exposure to a wide variety of Public Realm services, enhancing your leadership and operational management skills.Opportunities to contribute to service improvement projects and process development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk