Average Service Manager salary in Edinburgh

Got a gift for connecting with people?If you enjoy helping others and staying calm under pressure, you could be our next Customer Service Adviser. This is a role where empathy, quick thinking and clear communication really matter.About the roleAs a Customer Service Adviser, you’ll be the first point of contact for our customers, handling inbound calls and supporting them with a wide range of queries. You’ll listen carefully, provide clear and accurate information, and work confidently to resolve issues while delivering a positive experience every time.This is an office based role within a small, friendly contact centre where team work is central and colleagues work collaboratively to deliver shared business KPI’s. Day to day, you will:• Take customer calls and respond to enquiries clearly and professionally• Troubleshoot issues and find the right solution• Keep customer records up to date• Play a key role in representing our organisation and valuesWhat makes you just right for us?You’re someone who genuinely enjoys speaking to people and understands the importance of great service. You’re warm, patient and empathetic, even when conversations are challenging. You’re able to adapt your approach depending on the customer and are comfortable handling a variety of queries.You don’t need to have all the answers from day one — we’ll provide training and support — but you do need a positive attitude, resilience, and a willingness to learn.Experience of working in a busy call centre is preferred.What’s in it for you?You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.• Starting salary of £25,887 increasing to £26,500 once training and probation are complete (usually 6 - 9 months).• Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.• 10% annual bonus potential• Attractive pension plan• 31 days annual leave and six bank holidays• Subsidised restaurant and free gym membership• Employee discountsWhy we’re the right fitWe’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.Who we areBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.How to make this job all yoursWe’re looking to welcome exceptional people into our fantastic team on the 11th May 2026 so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV.A Disability Confident Committed employerIf you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.

Your new companyWe are currently recruiting an experienced Service Manager to lead a high-quality Care at Home service. This is an excellent opportunity for a motivated leader who is passionate about delivering safe, person-centred care and driving continuous improvement across service delivery.Your new roleThe Service Manager will provide strong leadership across all aspects of the Care at Home service, ensuring high standards of care, full regulatory compliance and a positive, empowering working environment for staff. You will be responsible for service performance, quality assurance, workforce development and driving operational excellence.This role requires a proactive, organised and supportive manager who can balance operational demands with strategic service development.Operational LeadershipLead the delivery of a safe, person-centred Care at Home service in line with Health & Social Care Standards.Oversee daily operations, care coordination, on-call arrangements, and staff deployment.Ensure all care plans are personalised, compliant and regularly reviewed.Maintain strong communication with service users, families and partner agencies.Manage safeguarding, risk assessment processes and reportable events.Quality AssurancePromote a culture of continuous improvement and best practice.Lead on service audits, complaints analysis, and action planning.Ensure compliance with all regulatory bodies, including the Care Inspectorate.Workforce ManagementLine manage Care Coordinators and Care & Quality Officers; provide day-to-day guidance, supervision and development.Support disciplinary and investigation processes when required.Identify training needs and contribute to staff development plans.Health & SafetyMaintain a safe working environment for colleagues and service users.Oversee infection prevention and control practices.Ensure equipment, vehicles and resources are maintained to required standards.Financial & Resource ManagementMonitor and manage service budgets effectively.Implement operational controls to ensure cost-effective service delivery.Service DevelopmentSupport strategic growth of the service, including increasing delivered hours and maximising referral opportunities.Represent the service at external meetings and maintain strong multi-agency relationships.What you'll need to succeedEssential Skills & Experience:Relevant qualifications such as Social Work, Nursing or SVQ Level 4 in Health & Social Care (SVQ 3 considered with willingness to achieve Level 4).Proven experience in a similar managerial role within Care at Home or social care services.Strong communication, leadership and coaching skills.Experience with budgeting, compliance and quality assurance processes.Understanding of care legislation and regulatory requirements.Full UK Driving Licence and ability to pass PVG/Disclosure Scotland checks.Desirable:Experience in business management or service development.What you'll get in return40K+ salary Permanent role Mon-Fri 9-5 based in Leith What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyWe are currently recruiting an experienced Service Manager to lead a high-quality Care at Home service. This is an excellent opportunity for a motivated leader who is passionate about delivering safe, person-centred care and driving continuous improvement across service delivery.Your new roleThe Service Manager will provide strong leadership across all aspects of the Care at Home service, ensuring high standards of care, full regulatory compliance and a positive, empowering working environment for staff. You will be responsible for service performance, quality assurance, workforce development and driving operational excellence.This role requires a proactive, organised and supportive manager who can balance operational demands with strategic service development.Operational LeadershipLead the delivery of a safe, person-centred Care at Home service in line with Health & Social Care Standards.Oversee daily operations, care coordination, on-call arrangements, and staff deployment.Ensure all care plans are personalised, compliant and regularly reviewed.Maintain strong communication with service users, families and partner agencies.Manage safeguarding, risk assessment processes and reportable events.Quality AssurancePromote a culture of continuous improvement and best practice.Lead on service audits, complaints analysis, and action planning.Ensure compliance with all regulatory bodies, including the Care Inspectorate.Workforce ManagementLine manage Care Coordinators and Care & Quality Officers; provide day-to-day guidance, supervision and development.Support disciplinary and investigation processes when required.Identify training needs and contribute to staff development plans.Health & SafetyMaintain a safe working environment for colleagues and service users.Oversee infection prevention and control practices.Ensure equipment, vehicles and resources are maintained to required standards.Financial & Resource ManagementMonitor and manage service budgets effectively.Implement operational controls to ensure cost-effective service delivery.Service DevelopmentSupport strategic growth of the service, including increasing delivered hours and maximising referral opportunities.Represent the service at external meetings and maintain strong multi-agency relationships.What you'll need to succeedEssential Skills & Experience:Relevant qualifications such as Social Work, Nursing or SVQ Level 4 in Health & Social Care (SVQ 3 considered with willingness to achieve Level 4).Proven experience in a similar managerial role within Care at Home or social care services.Strong communication, leadership and coaching skills.Experience with budgeting, compliance and quality assurance processes.Understanding of care legislation and regulatory requirements.Full UK Driving Licence and ability to pass PVG/Disclosure Scotland checks.Desirable:Experience in business management or service development.What you'll get in return40K+ salary Permanent role Mon-Fri 9-5 based in Leith What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk