Average Service Manager salary in Cambridge

Director of Building Services- Cambridge Are you an experienced building services leader looking for your next strategic challenge? A thriving multidisciplinary property and construction consultancy is recruiting a Senior Director of Building Services to lead, grow and shape their engineering team. This is an exceptional opportunity to take ownership of a talented building services design team and play a major role in driving project excellence, client relationships and business growth within a well-established consultancy. Director - Building Services Responsibilities Lead and develop the building services team, ensuring high quality technical delivery, performance management and professional development.Act as a key client-facing figure, cultivating and maintaining strong relationships with existing and new clients.Drive commercial success by securing new work, managing fee income and overseeing financial performance against targets.Collaborate with senior leaders across disciplines to contribute to wider business strategy and integrated multidisciplinary solutions. Provide technical expertise to other engineers/designers and ensure technical competence through continual professional development. About the Building Services Director, Skills Experience Required Proven track record in building services leadership, with strong experience in business development and financial management.Chartered or degree-level background in building services, mechanical or electrical engineering (CEng/MSc desirable).Excellent communicator with the ability to engage clients and inspire teams.Commercially astute with a passion for delivering technically excellent and commercially successful engineering solutions.Excellent financial control and awareness of projections, targets and pipeline management. Proved Business Development track recordMust have a full clean driving license and access to own transport.Comprehensive and demonstrable CPD in appropriate subjects What's on offer Salary: £90,000 - £100,000+ Discretionary Bonus25 days annual leave plus bank holidays, with additional leave over the festive period.Competitive salary with regular market benchmarking and reviews.Employer pension contribution.Health cash plan.Support for professional memberships and ongoing training.Structured development, mentoring and internal coaching.Family-friendly employment policies.Cycle to Work scheme.On-site parking at regional offices.Season ticket loan where applicable.Death in service cover.Early finish incentives linked to company performance.Paid volunteering leave (up to two days per year).Health and mental wellbeing initiatives.Employee referral programme.Regular team and social events fully funded by the business. If you are a Building Services Director, considering your opportunities please contact Megan Cole at Brandon James REF: 21275MC

Customer Service Advisor Team LeaderRed Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of £32,000 alongside many benefits including a subsided gym membership and free onsite parking.Benefits and Package for a Customer Service Advisor Team Leader:Salary: £32,000 Per AnnumHours: Monday - Friday, hours between 8am - 5.30pmOccasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holidayContract Type: PermanentLocation: St. IvesFree onsite parkingKey Responsibilities of a Customer Service Advisor Team Leader:Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices.Resolve conflicts and complaints and drive a customer focused team ethos.Report on business metrics to senior management.Key Skills and Experience of a Customer Service Advisor Team Leader:Proven leadership skills ideally in a contact centre environment.Excellent communication and problem solving skills understanding the wider business picture.Time Management with the ability to multitaskComfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experienceAbility to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now!Red Recruitment (Business)

2nd Line Service Desk Engineer (Field-Based)Location: St Ives, Cambridgeshire (with UK-wide travel)Salary: £35,000 - £40,000 + benefitsReporting to: Service Desk ManagerBy combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands.We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK.The RoleThis is not your typical desk-based 2nd Line role.You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services.You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction.What You'll Be DoingActing as an escalation point for 1st Line, resolving complex technical issues with precision and careDelivering remote and on-site support to clients across the UKInstalling, configuring, and deploying IT equipment to high standardsSupporting and troubleshooting across:Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO)Azure and cloud platforms (AWS / Google Cloud beneficial)Windows Server & Active DirectoryNetworking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi)Working with virtualisation technologies (Hyper-V, VMware, Citrix)Monitoring alerts, patching systems, and proactively resolving issuesSupporting project work, site rollouts, and system implementationsCollaborating with third-party suppliers and vendorsCreating and maintaining clear documentation and knowledge base articlesMentoring 1st Line engineers and sharing best practicesProviding end-user support and guidance in a clear, friendly mannerWhat You'll BringExperience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience desirable)Strong knowledge of Microsoft 365 and Windows environmentsExperience with cloud platforms (Azure, AWS, or Google Cloud)Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, WAN/LAN/WLAN)Experience supporting hardware, printers, and mobile devices (iOS & Android)Excellent communication skills - able to translate technical detail into plain EnglishA calm, dependable approach with strong problem-solving skillsAbility to manage multiple priorities and work autonomouslyA proactive mindset with a passion for continuous improvementDesirable (not essential):Microsoft certifications such as MS-900, SC-900, or MD-102Essential:Full UK driving licenceWillingness to travel nationwide, including occasional overnight staysWe offer:A varied role combining Service Desk and field workReal autonomy and ownership in how you deliver supportA supportive, close-knit team environmentOngoing training and certification opportunitiesA culture built on trust, consistency, and high standardsIf you're looking for a role where you can make a real impact - both technically and personally - we'd love to hear from you.