Average Service Coordinator salary in Norwich

We are seeking a dedicated and experienced Customer Service / Works Coordinator to join our client based in Beccles. The ideal candidate will have a background in customer service and coordination within a manufacturing environment.  Key Responsibilities: Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Order Management: Coordinate and manage customer orders from receipt to delivery, ensuring timely and accurate processing.Production Coordination: Liaise with production teams to schedule and prioritise jobs, ensuring efficient workflow and adherence to deadlines.Communication: Maintain clear and effective communication with customers, suppliers, and internal teams.Documentation: Prepare and maintain accurate records of customer interactions, orders, and production schedules.Problem Solving: Identify and resolve any issues that may arise during the production process, ensuring minimal disruption.Quality Control: Monitor and ensure the quality of products meets customer expectations and company standards. Qualifications: Experience: Ideally experience in a similar role within a manufacturing environment, preferably in the printing industry.Skills: Strong organisational, communication, and problem-solving skills.Technical Knowledge: Familiarity with printing processes, materials and equipment is highly desirable.Customer Focus: Demonstrated ability to provide excellent customer service and maintain positive relationships.Team Player: Ability to work collaboratively with various departments and teams. LOCATION: BecclesPAY: Negotiable DOEHOURS: 8.30am-5pm; 37.5 hours Monday to FridayTERM: Temporary initially for 12 weeksIf you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local  branch.

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a HR Coordinator to join their team based in Great Yarmouth on a full-time, permanent basis. Main Responsibilities: Update job descriptions.Update contracts and handbooks daily assistance with office duties.Assist in the movement of cash and stock as required.Advertise for any positions required.Attend jobs fair when necessary.Collate applications and arrange interviews as required.Contact interviewees with result of interviews conducted.Employee 'Right to work’ checks.Request and record references where required.Issue all paperwork for new starters.Keep up-to date records of personnel and register on database.Ensure payroll department has up-to date details of employees.Plan and conduct drug tests for new employees.Order drug kits.Plan and deliver Inductions.Issue uniform and lockers.Collate assessment forms.Collate signatures for seasonal/permanent time sheets.En roll staff on any training courses and keep log.Invite staff back to work for another season.Collate replies and start recruitment process.Issue Car permits.Ensure entry register is updated and completed daily.Carry out disciplinary procedures accordingly.Record sickness / absences.Compose letters for redundancy / end of season leavers.Collect uniform and locker keys from leaving employees.Record attendance on assessment forms.Compile list of Returners for next season.Administrator for seasonal WhatsApp group, obtaining permission and keep up to date.Keep records of holiday requests/ entitlement.To support any issues with IT, such as ATM, PDQ, Tills and Semnox sales.Keep records of merchandise sales.To undertake any other duties commensurate with the post.To carry out the company’s policies and procedures, including Equal Opportunities, harassment, and social media. Person Specification: Excellent customer service skills.Excellent communication skills.Good computer knowledge using a range of software applications.Flexible approach to working across the company.To be always of clean & tidy appearance. Working Hours: Off peak season: Monday - Friday 07:30 - 16:00Peak Season: 5 days per week 09:00 - 17:00 (including weekends).Flexibility given with days through peak season. If this is a role you are interested in, please apply online ensuring your CV is up to date.

Office Facilities Assistant Location: NorwichJob Type: Full-TimeAre you passionate about creating a safe, efficient, and pleasant working environment? Our client is recruiting for an Office Facilities Assistant to join their team in Norwich city centre. You will play a crucial role in maintaining the smooth operation of our professional practice. You'll be responsible for day-to-day facilities operations, ensuring compliance with health and safety regulations, and providing support.  Key Responsibilities: Facilities Management: Assist with maintenance and repair of office facilities, ensuring a clean and productive environment. Handle faulty equipment and furniture, organize routine inspections, and perform basic maintenance tasks.Mail and Deliveries: Open and sort incoming post, manage outgoing post, and assist with internal and external deliveries.Support Services: Provide cover for reception and archiving, coordinate internal decoration, and assist with external grounds maintenance.Health and Safety: Implement and monitor health and safety policies, conduct audits and risk assessments, and ensure compliance with legislation.Space Management: Optimize office space, coordinate moves and refurbishments, manage seating plans, and set up workstations.Budget Management: Assist with managing facilities expenditure, monitor costs, and identify cost-saving opportunities.Supplier Management: Liaise with external contractors and service providers, maintain contracts, and handle vendor issues.Emergency Preparedness: Develop and maintain emergency response plans, conduct drills, and ensure emergency equipment is inspected and maintained. Qualifications and Prior Experience: Experience in administration or facilities, preferably within a legal or professional services environment.Basic knowledge of health and safety regulations.Excellent organizational and multitasking skills.Strong communication and interpersonal skills.Ability to manage budgets and control costs.Proficiency in facilities management software and tools. Personal Attributes: Dynamic and enthusiastic.Passionate about providing high-level service.Ability to handle inquiries with tact and diplomacy.Positive attitude with high self-motivation and proactive approach.Good PC skills and professional presentation.Good all-round fitness.Detail-oriented with a proactive approach to problem-solving.Ability to work independently and as part of a team.High level of integrity and professionalism. The role is open to full or part time candidates offering an excellent benefits package. Interested?  Please call Michelle Topley on or email your CV to . Alternatively apply online.