Average Service Analyst salary in Warrington, Cheshire

Salary - £35,610 Work Type - OnsiteJob Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LPRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidaysA competitive pension scheme with up to 14% employer contribution, 21% combined, and life coverUp to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievementsA comprehensive healthcare plan through our company-funded schemeMyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptionsBest DoctorsSalary FinanceWealth at Work coursesDeals and discountsEVolve Car SchemeEmployee Assistance PlanMental health first aidersShareBuyMORE Choices flexible benefitsEnhanced parental leave schemes Job Purpose We have a great opportunity for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will provide a single point of contact and first line technical support for all IT enquiries from internal United Utilities customers, whilst following well defined ITIL processes. In this role you will also be responsible for the accurate registration of new incidents and requests, as well as the assessment of business impact to ensure the correct priority level is assigned. Strong technical and customer service skills are essential to drive first contact resolution and customer satisfaction. The Service Desk Analyst is also responsible for the management of incidents and requests through to resolution, escalating where appropriate. Accountabilities & Responsibilities Responsible for the accurate registration of new incidents and requestsManage incidents and requests through to resolution to ensure agreed SLAs are metAchievement of teams SLA’s & KPI’s adhering to accepted Technology Services processes and principlesAim to fix user issues at the first point of contact to increase customer satisfaction and avoid the need to assign to 2nd & 3rd line support teams Act as a first point of escalation for Digital service issuesInitiate a defined escalation process to drive incident/request resolutionCentrally managed shift and break times need to be adhered to in order to achieve optimal resource levels and associated KPIs. Technical Skills & Experience Proficiency in diagnosing and resolving issues with computers, operating systems (Windows 10 and 11) and software applications.Proficiency in diagnosing and resolving issues with mobile phones and tablets including mobile applications.Strong verbal, written, and face to face communication skills to explain technical information clearly and interact with users.Ability to provide excellent customer service, including being patient and empathetic.Analytical and critical thinking skills to troubleshoot issues creatively. This role may not be eligible for the visa sponsorship Qualifications Proven experience working in a service desk or desktop team environmentITIL V3/V4 Qualification We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist. We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As a P2P Senior Analyst, you will ensure accurate and timely processing of supplier invoices and payments and maintain strong relationships with vendors and internal stakeholders. You will provide support to the AP Analysts, helping them to problem solve whilst contributing to the overall efficiency of the accounts payable function. A successful P2P Senior Analyst will always provide an excellent level of customer service to both internal and external stakeholders offering clear and accurate communication throughout the query resolution process. Key duties of a P2P Senior Analyst: Process high volumes of supplier invoices, ensuring accuracy and compliance with company policiesMatch purchase orders, delivery notes, and invoices (3-way matching)Prepare and process payment runs (BACS, CHAPS, cheques)Support analysts with non-standard processes or escalationsSupport internal and external audits by providing necessary documentationEnsure compliance with VAT and other relevant financial regulationsClear communication to senior stakeholders and suppliers in a professional and confident mannerAbility to present to superiors as well as non-AP colleagues (i.e. IT Helpdesk, Wider Business)Use previous experience & judgement when responding to supplier and internal escalations professionally and promptlyShare any learning and support peersAbility to coach less experienced members of the team through challenging/non-standard business scenariosAbility to deliver delegated tasks on behalf of the P2P ManagerProactively seek the opportunity for new and existing process improvements as well as review those suggested by others and lead implementation where appropriateAdvise on/take appropriate corrective action, identify and recommend solutions to any errors or mistakes Qualifications Working knowledge of Excel and the ability to perform basic data analysis (e.g. Pivot, Filter, VLOOKUP)Working Knowledge of Outlook and Word, ability to produce basic Power Point presentationsHave used SAP (ECC6 or S/4) and VIM, OR equivalent ERP systemKnowledge of different UK Domestic VAT rates (Standard, Reduced, Zero Rated, Exempt) Additional Information As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - Competitive holiday entitlement of 24 Days plus 8 Bank HolidaysPension scheme - we want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employerLife Assurance - x2 your annual salary Wellness - Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Commercial Analyst (FTC 7 months) Warrington/Hybrid £33,000 - £35,000 A great opportunity for an ambitious Commercial Analyst looking for temporary work or an opportunity to support in a fast paced, dynamic business on maternity cover. You'll work closely with the Commercial Finance Manager, gaining hands-on experience across reporting, analysis, and business partnering in a fast-moving, growing organisation. You will have worked in a similar role and you will be eager to progress within an analytical role. You will be a joining a fast paced, innovative business that has the flexibility of working just 2 days in their Warrington office This role is ideal for someone AAT-qualified or currently studying toward CIMA/ACCA who wants real responsibility, strong development opportunities, and exposure to commercial decision-making. Key Responsibilities Revenue and billing analysis Weekly and monthly reporting Cost analysis and reconciliations Supporting month-end processes KPI and product profitability reporting Providing insight to support a busy sales team Financial modelling and spreadsheet work Ad-hoc analysis for operational teams What We're Looking For Strong analytical skills and ability to turn data into actionable insights Confident communicator who can work with non-finance teams High level of Excel and modelling ability Proactive, curious, and comfortable in a fast-paced environment Ability to meet deadlines and manage multiple tasks AAT-qualified, or studying for CIMA/ACCA If you think you have the desired skills or experience to excel in this role then we would love to hear from you!