Average Service Analyst salary in Norwich

Applications AnalystNorwich (Hybrid)£39,862 - £42,839 We are working on behalf of a large public sector organisation to recruit an experienced Applications Analyst to join a forward-thinking IT and Digital team. This is an excellent opportunity to play a key role in supporting and enhancing critical business applications that enable vital community services. You’ll work in a hybrid environment, supporting a wide range of enterprise and line-of-business systems, contributing to digital transformation initiatives, and ensuring applications remain robust, secure and fit for purpose. The Role Reporting to the Applications Management Lead, the Applications Analyst will: Support the design, development, testing, implementation and ongoing improvement of business applicationsAct as a subject matter expert on applications, providing advice and guidance across IT and wider service areasDeliver application-related project work, upgrades and system changes in line with organisational prioritiesInvestigate and resolve complex application issues, working closely with internal teams and external suppliersContribute to incident, problem, change and release management processes (ITIL aligned)Support application integrations, database activities and batch processing as requiredProduce clear technical documentation, policies and proceduresBuild strong relationships with stakeholders across the organisation and external partners Key Skills & Experience Significant experience in an IT applications development and/or support roleStrong background supporting business systems within a large, complex organisationExperience delivering or supporting projects across applications, databases and infrastructureSolid understanding of IT infrastructure including operating systems, databases and integrationsProven ability to troubleshoot and resolve complex technical issuesExperience working with suppliers and third-party support providersStrong stakeholder management and communication skillsFamiliarity with ITIL processes (incident, problem, change management) Qualifications (or equivalent experience) Relevant IT or technical qualification, or demonstrable equivalent experienceProject management training or experienceITIL Foundation (or equivalent practical experience)Commitment to ongoing professional development Occasional evening or weekend work may be required to support system changes or upgrades. If you have the outline skills and experience and interested in finding out more, please apply using the link provided.

IT Service Desk AnalystNorfolk (on-site / hybrid, subject to service requirements)£12.21-15.83Initial 2 months REED Technology are recruiting an IT Service Desk Analyst on behalf of a large, public-sector healthcare organisation that provides essential community health services. This is a customer-facing role at the heart of Digital Services, supporting thousands of users across clinical and corporate environments. You’ll be the first point of contact for IT incidents, service requests and technical queries, helping to ensure vital systems remain available and staff are supported to deliver outstanding patient care. Key Responsibilities Act as a single point of contact for IT incidents, service requests and queries via phone and digital channelsLog, classify and prioritise incidents in line with Service Level Agreements (SLAs)Provide first-line support for hardware, software, application and network issuesAim for first-time fix where possible, escalating to specialist teams when requiredMonitor and track incidents through to resolution, keeping users informed of progressAdminister user accounts and system access in line with security policiesInstall and configure desktop softwareLiaise with third-party suppliers and national system providers where requiredMaintain accurate records and contribute to continuous service improvementDeliver a professional, calm and customer-focused service at all times Key Experience & Skills Experience in a Service Desk, IT support, call-centre or customer support environmentStrong customer service skills, including handling challenging conversationsWorking knowledge of Microsoft Windows 10/11 and Microsoft 365Ability to diagnose issues logically and prioritise workload under pressureExcellent verbal and written communication skillsStrong attention to detail and data accuracyComfortable working to targets and SLAs BTEC, Diploma or equivalent in IT or a related discipline Desirable Service Desk Institute (SDI) certification or equivalentITIL Foundation or working knowledge of ITIL environmentsExperience working in the public sector or NHS-style organisation If you have the skills and experience for the role above, please apply using the link provided.

My client is a market leading, award winning and hugely respectable business based in the heart of the Financial Services sector here in Norwich, they had been successfully trading for over twenty years. If you're looking to transfer your financial service skills and experience to a role that is unique and different, you have an eye for detail and are naturally methodical then read on... Due to growth of business they now require a Financial Research Analyst to join their expanding team. This presents a great opportunity to join a high quality financial analysis team. The department encompasses analysis across all personal finance products. There is also considerable scope for the successful applicant to add value to the business in terms of process improvements. You will be expected to learn quickly, with the view to gaining extensive knowledge of the financial services industry and the products on offer and ideally will be able to work to a high standard across a number of different product areas. A key role, you will be in regular contact with financial institutions via the telephone to obtain up to the minute information for online publication and print. You will be collecting up to date information, analysing it and using the information gained to feed to the clients so they are kept instantly and continuously up to date with the money markets. You will either have preferably been in a financial based role from the retaiol banking sector, dealing with personal finance and savings. In addition to the salary there is the following; 25 days holiday per annum plus Bank Holidays Hours of work are 9-5 Monday to Friday (no weekend work) Enhanced Workplace Pension Scheme Free staff car parking Group Life Insurance Key Responsibilities • Financial data input / extraction and analysis • Identify and deliver automated data solutions and work arounds to improve data efficiency • Production of financial charts and figures for national press publications • Relationship management with financial services providers with regards the provision of data • Analysis and selection of Best Buys products and features • Summarising national financial news and product changes • Analysis support for internal projects and investigations • Subject matter expert for product area • Ability to work together as part of a team to deliver up to date financial information to short time-scales Personal Specification • Excellent MS Excel skills & macro writing ability (desirable) • Knowledge and experience of the financial services industry and products (desirable) • A focus on numerical accuracy is key for the role • Ability to handle large volumes of data in a clear and structured way • Good communication and relationship management skills • Analytical and methodical approach to problem solving • Ability to seek and identify efficiency improvements that deliver benefits to the business • Able to set high personal standards, use initiative, persuade others, recommend improvements and influence strategy • Articulate and customer focused • Ability to multi-task and work under pressure Please apply if you think this is the right role for you?