Average Service Analyst salary in the UK

The RoleWhether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world.We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams.You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care.You will also play a key role in managing the launch of innovative products and solving complex customer issues.No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally.About TPPTPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care.Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future.TPP has been consistently recognised as an outstanding graduate employer. Since 2017, we have consistently featured in The Job Crowds’ "Top Company for Graduates to Work For", and were the overall winners for 2024 in addition to awards for 'Best Salary', 'Benefits' and 'Responsibility’. We have also been consistently named in the Times Top 100 Graduate Employers list.Salary and BenefitsWe will give you an excellent starting salary of £45,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.You will also receive a range of benefits, including:• Fantastic holiday entitlement• Regular social events• Opportunities to travel internationally• Life insurance • BUPA Health, Dental and Travel cover• £300 birthday meal allowance• Pub FridaysRequirements• Predicted 2:2 or above at degree level• A levels or equivalentNote that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.

Our client, a major player in the Defence & Security sector, is currently seeking a skilled Project Analyst to join their Maritime Services team on a contract basis in Broad Oak, Portsmouth. Key Responsibilities: Provide detailed project analysis and reports to support the Maritime Services division.Collaborate with various teams to gather and interpret project-related data.Monitor project performance and identify areas for improvement.Assist with the development and implementation of project plans.Ensure compliance with the project management standards and protocols.Support the project team in achieving key milestones and deliverables.Act as a point of contact for all project-related queries.Contribute to risk assessments and mitigation strategies for ongoing projects. Job Requirements: Experience in a project analyst role within the Defence & Security sector.Proficiency with BAE-Project Professional methodologies.Strong analytical skills and attention to detail.Excellent communication and interpersonal abilities.Ability to work both independently and collaboratively within a team.Strong understanding of project management principles and practices.Availability to work full-time, with 1-2 days per week on site in Broad Oak, Portsmouth. Contract Details: Contract duration until 31/12/2026.Full-time commitment with 37 hours per week.Security clearance as required by the role. If you possess the relevant skills and experience and are seeking a new contract opportunity in the Defence & Security sector, we encourage you to apply now to join our client's dynamic team in Portsmouth.

SERVICE DESK ANALYST £31000 + COMPANY BENEFITSEAST GRINSTEAD Bridge Recruitment are currently working with a well-established membership organisation who are dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: ? Record and prioritise all service requests into the Assyst service management tool, ensuring allrelevant information is recorded accurately and in line with the incident management process.? Provide user support for all hardware and software issues including incident resolution, installation\implementation and guidance\training.? Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible.? Escalate incidents to appropriate teams\individuals in line with the incident management process, ensuring users are informed of the progress of their requests. ? Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process.? Work individually and as a team to ensure that all individual and team KPIs are met. ? Ensure that all user requests are resolved within agreed Service Levels.? Major Incidents - work alongside the Service Desk Team Lead to provide regular user updates in line with the Major Incident process. ? Create procedure documents and update the Knowledge Base in line with defined processes. ? Assist with the implementation and support of projects as required.? Represent the operational interests of users to IS staff.? Keep up to date with the latest developments in desktop technologies, products and processes. REQUIRED SKILLS: ? At least 1 years' experience of working on a busy Service Desk providing 1st and 2nd line support to at least 250 users ? Troubleshooting and resolving hardware, software and networking issues over the phone ? Experience of providing support for: ? Microsoft Windows 10 ? Active Directory ? Remote working ? Hardware builds/re-imaging ? Citrix virtual Desktops ? IP Telephony ESSENTIAL SKILLS & EXPERIENCE: ? Service Level Agreements ? Individual and Team performance targets ? Good communication and excellent customer facing skills ? Proactive, excellent organisation and timekeeping skills ? Flexible, enthusiastic and self-motivated ? Well-developed problem solving skills ? Good team player but also able to work on own initiative ? Quick learner, ability to follow documented procedures ? Able to cope with a busy Service Desk working under pressure ? Good all round hardware and software knowledge DESIRABLE SKILLS & EXPECTATIONS: ? ITIL Foundation or a good working knowledge of ITIL ? Assyst (or similar IT service management software) ? Google Workspace/Gmail ? Avaya telephony ? Microsoft SCCM ? SAP