Average Service Analyst salary in Epsom

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: Deliver strong technical supportLog, prioritise and resolve incidents and service requests.Communicate clearly and confidently with users at all levels.Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service.Help drive service quality and improvementSpot recurring trends and raise problem records.Take part in CAB meetings and contribute to change management.Work on projects, office moves, and continuous improvement initiatives.Build great relationships with users and IT teams. Be a trusted partner to the business.Provide friendly, professional and empathetic support, especially under pressure. Keep users updated regularly and ensure they're happy with the outcome.Create and maintain documentation.Ensure assets are tagged, tracked and compliant. Work with 3rd line teams to remove threats from the environment. We'd love to hear from you if you have: 5+ years' experience in a busy Service Desk environmentStrong troubleshooting abilitySolid working knowledge of Windows 11, Microsoft 365, and SCCMUnderstanding of the ITIL frameworkExcellent communication skills, written, verbal, and in presentingA customer-first mindset and an ability to explain technical issues clearlyStrong organisation, attention to detail, and the ability to stay calm under pressure What you will receive: Supportive, close-knit teamAn amazing benefit package, which includes on-site gym, subsidised restaurantOpportunities to grow your technical and soft skillsA role where you truly make an impact on how the business operatesInvolvement in projects, Power App development, and process improvementsA culture focused on collaboration, continuous learning, and great customer service Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Desk Analyst – Hybrid Our client is urgently looking for an experienced Service Desk Analyst to join their team based near Epsom, on a permanent basis. Please note, the role is on-site 3 days per week. Ideally you will have experience solving 1st and 2nd line issues. Any experience at 3rd line level is advantageous. You will be customer driven, forming a team of 5 supporting up to 500 end users. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, leading pension scheme (20%+ contribution), discretionary bonus, onsite parking, gym, café and restaurant, private medical, life assurance, income protection, various car scheme and many, many more perks! Service Desk Analyst – Key Skills: 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing roleWorking knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical wayDemonstrable troubleshooting and problem resolution skillsStrong experience of Microsoft Windows 11 support and installationStrong Microsoft Office and Office 365 skillsClient patching and collection management using SCCMActive Directory and other account administration experienceExperience working with and adhering to proceduresStrong documentation skillsPrides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their abilityExcellent customer service skills, the ability to build strong relationships across the broader IT teams and businessExperience working to Service Level Agreement targetsAbility to use remote control tools and provide effective telephone / remote supportExperience providing PC support including image creation, building, configuring and troubleshooting PC hardware and softwareSelf-starter able to work on own initiative, managing and prioritising own workload, managing competing priorities to deliver tight deadlines under pressureAbility to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical levelExcellent interpersonal skills and strong customer focus to build effective working relationships with customers and staff members Service Desk Analyst – Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

The Business Analyst will play a pivotal role in the Property industry, working within the Technology department to support and enhance business processes. This temporary opportunity offers a chance to contribute to impactful projects and collaborate with a forward-thinking team. Client Details The organisation is a well-established entity within the Property industry, known for its innovative approach and commitment to delivering exceptional results. It operates as a medium-sized company and is actively involved in leveraging technology to improve its services. Description Analyse business processes and identify opportunities for improvement and optimisation.Gather and document business requirements to support technology-driven projects.Collaborate with stakeholders to ensure alignment between business needs and technical solutions.Create detailed project documentation, including process flows and functional specifications.Support testing and implementation phases to ensure successful project delivery.Act as a bridge between the Technology department and other business units.Provide insights and recommendations to enhance system functionality and user experience.Monitor and report on project progress, ensuring timely completion of deliverables. Profile A successful Business Analyst should have: Proven experience in business analysis within the Property industry.Strong understanding of technology-driven processes and solutions.Excellent analytical and problem-solving skills.Strong understanding of both Waterfall and Agile methodologies.Ability to communicate effectively with both technical and non-technical stakeholders.Excellent test management experience.Proficiency in creating detailed documentation and process flows.Knowledge of project management methodologies and tools.A proactive approach to identifying and implementing improvements. Job Offer Competitive daily rate of up to £500 a day inside IR35.Opportunity to work within a forward-thinking Technology department.Engage in impactful projects in the Property industry.Collaborative and innovative work environment.Temporary role offering flexibility and valuable experience.Two days a week working from their office in Leatherhead. If you are an experienced Business Analyst with a passion for technology and the Property industry, we encourage you to apply for this exciting opportunity.