Average Service Analyst salary in City of London

IT Service Desk Analyst – Global Law FirmAre you an IT Service Desk professional looking for better work-life balance with a flexible firm that offers hybrid working? If you enjoy providing great support in a professional, fast-paced environment, this could be a fantastic opportunity.Our client is a leading global law firm with a strong focus on people, technology and collaboration. You’ll join a supportive IT team delivering high-quality service to users across the business.What’s in it for you?Salary up to £34,000Competitive benefits packageHybrid working – 50% home / 50% officeExposure to a global professional services environmentThe RoleYou’ll act as the first point of contact for IT support, providing remote and desk-side assistance, owning issues through to resolution and ensuring users receive an excellent service.What we’re looking for:Previous IT Service Desk / IT Helpdesk experience in a law firm or professional service environmentExperience supporting Microsoft applications and end-user hardwareStrong troubleshooting skills and a customer-focused approachConfident communicator, comfortable in a professional environmentInterested?Click Apply to find out more!

Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environmentExperience with ITSM and tools such as ServiceNow, JIRA, Agile and ScrumCAB experience / Change Advisory BoardICP facilitation / Integrated Change Process - Run the calls and maintain reviews.Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’sProcess review and improvementsDaily ticket queue checks, including triage, and updates.Documentation and Agenda circulationSupport Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when requiredRaising and following up EscalationsStakeholder ManagementExperience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

Compliance Analyst – PaymentsLocationCity of LondonSalary£40–55k plus healthy benefits and stock optionsOverviewMy client is seeking a detail-oriented Compliance Analyst to deliver monitoring reviews in line with the established compliance monitoring programme and annual monitoring plan, with a primary focus on audits, regulatory compliance, and process governance. The Compliance Analyst will play a key role in ensuring payment activities operate within regulatory and internal control expectations.Key ResponsibilitiesSupport internal, external, and regulatory audits related to payments (e.g. sanctions, payments, FX, AML / CTF, consumer protection and operational compliance).Apply structured, evidence-based testing and maintain clear audit trails for all reviews, acting in the capacity of a trusted Compliance Analyst.Act as a primary point of contact for audit requests, including evidence collection, walkthroughs, and response coordination.Track audit findings, remediation plans, and corrective actions through to closure.Prepare audit-ready documentation, including policies, procedures, control narratives, and process flows.Compliance & Control ManagementMonitor compliance with payment-related regulations, card network rules, and industry standards, providing oversight expected of an experienced Compliance Analyst.Assist in the design, implementation, and testing of controls across payment processes.Perform periodic control testing and risk assessments to identify gaps or weaknesses.Support issue management by documenting root causes and recommending sustainable remediation.Document end-to-end payment processes, including controls, systems, handoffs, and decision points.Maintain and update policies, procedures, and standard operating documents to reflect regulatory and operational changes.Partner with operations, product, risk, and technology teams to embed compliance requirements into payment workflows.Identify opportunities to streamline processes while maintaining strong compliance and control standards.Reporting & GovernancePrepare compliance metrics, audit status updates, and management reports.Support governance forums by providing updates on audit activity, control health, and regulatory readiness, ensuring senior stakeholders receive clear insight from the Compliance Analyst function.Ideal Background2–4 years of experience in compliance, audit, risk, or controls within payments, financial services, or fintech.Experience in payments, FX, e-money, fintech, or another fast-moving, regulated environment.Understanding of UK regulatory frameworks.Strong documentation skills with the ability to translate complex processes into clear, structured materials.Familiarity with risk-based monitoring or assurance methodologies is a plus but not essential.Strong attention to detail with a structured, methodical approach to work.Compliance Analyst who is able to document findings and explain issues in a concise, practical way.Experience working cross-functionally with operations, engineering, and risk teams.Skills & CompetenciesAudit readiness and regulatory mindsetProcess analysis and control designClear written and verbal communicationStakeholder coordination and follow-throughProblem-solving with a pragmatic, risk-based approach