Average Service Analyst salary in Belfast

Service Desk L1/L2 AnalystFull-timeDepartment: Services Reliability GroupCompany DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model - a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.Our customers' need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners - Oracle, Microsoft, AWS, Red Hat, and Snowflake - help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.Go beyond simply 'keeping the lights on' and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.Job DescriptionOnsite role, Belfast, UKFull time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.Shift Allowance -10% on top of base salaryDepartment: ASPIRE Managed ServicesPractice: Services Reliability GroupVetting Requirements: SC Clearance/CTC Clearance level is mandatory.Role SummaryOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk AnalystAs an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.SC Clearance/CTC Clearance level is mandatory for this role.Key Responsibilities:Serve as the first point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and queries in the ticketing system.Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.Escalate unresolved issues to higher support levels or specialized teams as needed.Provide support for user account management, such as password resets and access requests.Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and maintenance of the IT knowledge base.Deliver excellent customer service and build strong relationships with end-users.Monitor system performance and identify potential issues proactively.Collaborate with other IT teams to address complex or recurring problems.Participate in IT projects, such as system upgrades or deployments, when required.Conduct routine health checks of systems, applications, and networks to ensure optimal performance.Perform scheduled maintenance, such as software updates, patch installations, and backups.Monitor and manage system alerts to address potential issues before they escalate.Review and refine service desk documentation and processes regularly for efficiency and accuracy.Test business continuity measures, including disaster recovery plans, to ensure readiness.Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.Participate in ongoing training and development to stay current with IT trends and technologies.Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.QualificationsSkills, Education & Qualifications:Minimum of 2-5 years of experience in IT supportExperience in a service desk support role....

The IT Procurement Analyst will play a key role in supporting the commercial aspects of IT operations within the organisation. This includes supplier onboarding, procurement workflows, and process optimisation. The role requires strong analytical skills, attention to detail, and the ability to collaborate across IT and business services teams to ensure cost-effective and compliant procurement practices.Key ResponsibilitiesProcurement & Vendor ManagementManage purchasing of IT software, hardware, and services.Liaise with vendors to negotiate pricing for renewals and new purchases.Maintain accurate records of supplier agreements.Collaborate with Finance to track asset depreciation and residual value.Data Analysis & ReportingAnalyse procurement data to identify cost-saving opportunities.Prepare regular reports on spend, supplier performance, and contract status.Support the IT Procurement Lead with design and implementation of scalable procurement processes.Assist in onboarding workflows and utilise IT systems for visibility and tracking.Compliance & Risk ManagementEnsure adherence to organisational policies and regulatory requirements.Liaise with legal and data protection teams for NDAs and contract compliance.Skills & CompetenciesProficiency in Microsoft Office tools.Analytical mindset with ability to interpret financial and operational data.Excellent communication and confidence dealing with stakeholders of all levels.Ability to prioritise tasks in a fast-paced environment.Qualifications & ExperienceExperience in procurement processes would be beneficial but not essential (IT sector preferred).Willingness to work towards a procurement qualification is desirable.Who are we looking for?We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.What do we offer?You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.Inclusion is not exclusive:If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.

Fieldfisher Condor is the legal solutions division of Fieldfisher LLP, designed to deliver high-quality, scalable and cost-effective services that complement and enhance traditional legal advice.We operate across four core verticals: flexible resourcing, document review, legal technology and contract negotiation, each built to support our clients with practical, efficient and expertly delivered solutions. What sets us apart is our unique position: we provide the operational strength and agility of a specialist legal services provider, backed by the breadth, depth and assurance of a leading international law firm.This combination enables us to apply both technical expertise and commercial insight to every matter, giving clients a seamlessly integrated, end-to-end service.Position OverviewAs a Legal Solutions Analyst, you’ll help improve legal processes by providing solutions across all internal Fieldfisher Practices but also working direct to clients. The role sits at the intersection of law, technology, and process improvement. This role will harness the configuration of legal technology tools, analyse workflows to optimise legal processes, and drive efficiency across legal operations. You’ll work closely with senior team members to gather requirements, test solutions, and provide user support. This role is hands-on and collaborative, giving you the opportunity to learn legal systems, build technical skills, and contribute to continuous improvements across the legal function.About youYou’re a curious, proactive problem-solver with a genuine interest in how technology can transform the legal world. You enjoy working with data, learning new tools, and supporting others, and you’re comfortable using platforms like Excel, HighQ, and PowerPoint to create clear, structured outputs. You stay aware of emerging legal tech trends and are particularly excited about the growing role of AI in legal work. You communicate well, collaborate confidently with different teams, and bring a positive, learning-focused mindset to every project.Candidates should have:A background as a law or business graduate or over 2 years' experience in legal or a commercial sector would be advantageous.Strong Excel skills, including working with spreadsheets, basic formulas, data manipulation, and reporting including data visualisation charts.Familiarity with Matter Management Systems (e.g. HighQ).Proficiency in PowerPoint, with the ability to create clear, well-structured presentations.Interest in emerging legal technology trends, with a curiosity to utilise digital tools to enhance legal projects.Keen interest in AI and its impact on the legal sector, including applications in document review, research, automation, and workflow optimisation.Good analytical and problem-solving skills, with the ability to break down processes and identify improvements.Strong communication skills, especially when working with both technical and legal stakeholders.Willingness to learn new systems, tools, and methods used in legal operations and legal tech.Comfortable managing competing priorities in a busy team environment.Excellent organisational skills, including efficient mailbox management and the ability to work to deadlines.Who are we looking for?We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.What do we offer?You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.Inclusion is not exclusive:If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.