Average Service Advisor salary in Twickenham

Company description: Scania GB Job description: Parts Advisor – Heathrow  Working Hours: Below Shifts available: 07:00 – 16:00 and 1 in 4 Saturdays 07:00 – 12:0008:00 – 17:00 and 1 in 4 Saturdays 07:00 - 12:0009:00 – 18:00 and 1 in 4 Saturdays 07:00 – 12:00 Salary starting from £32,479 per annum plus an excellent benefits package, including: •    In-house training provided to support career progression•    25 days holiday + public holidays which increases with service•    Competitive employer pension•    Discounts on major retail outlets, including groceries•    4x basic salary life insurance•    Eligibility to receive an annual ‘Company Success Payment’ We have an exciting opportunity for an organised and customer focussed individual to join our Heathrow branch. As Parts Advisor, you will be an integral part of the team, at the heart of branch operations, responsible for timely and efficient parts supply.  You will be the main point of contact for all parts queries from customers and your branch colleagues.  Key Responsibilities:•    Build and develop relationships with customers, delivering a first-class service, pro-actively keeping customers up to date and ensuring customer requirements are met.•    Liaise with suppliers to ensure parts are ordered in line with operational needs.•    Assist with delivery and collection of parts when required, ensuring parts are packaged and documented correctly.•    Assist in controlling optimum stock profile for the branch.•    Proactively undertake and oversee stock checks. If you are interested in this exciting opportunity, please apply today. Closing date: 09/01/2026 Please note, the closing date for this role is subject to change pending volume of applications. Interview Date : 8th / 9th January 2026 Next steps:1.    If you like the sound of this position, please apply today.2.    A member of the Scania Recruitment team will contact you to discuss your application.3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Your new companyAn entertainment company with a division focused on leisure experiences, its aim is to deliver fun, accessible experiences using modern technology and engaging content.Your new role* To provide telephone support to both customers and internal staff* Sending update information to customers* Sending machine updates to customers* Generating reports for outstanding Sales Orders and inventory* Sending Pro forma invoices to customers on request* Chasing payment of orders on Pro forma* Looking into and advising on invoice queries* Entering Purchase Orders onto the stock system when required* Entering Sales Orders onto the stock system* Advising customers of delivery dates or delays on orders* Chasing suppliers for delivery dates on orders* To respond to emails/telephone enquiries for technical information or support on productsAnd provide the relevant information* Liaise with engineers and suppliers to ensure correct parts can be ordered* Provide problem-related feedback to other relevant departments in a timely manner andensure adequate product information is available* Update the Red Zebra system with order information so the engineers, contractedCustomers and their management team can keep up to date with order progress.* Digest and assist in resolution of problems with machines appearing on Call Report* Attend trade shows as required* Perform other tasks as may be reasonably requested to meet ongoing requirements* Always represent the Company in a professional mannerWhat you'll need to succeed Hard-working, enthusiastic individualPrevious experience in customer service, ideally with an interest in Gaming* Flexible and innovative approach to problem-solving, finding and offering solutions to machineBased problems* Ability to work under own initiative in a very busy department* Excellent communication and organisational skills.* Ability to build strong relationships with customers and colleagues.* Ability to develop comprehensive product knowledge* Demonstrate good judgement and decision-making abilities.* Highly organised and efficient with strong attention to detail.* Self-motivated with a passion for customer service and the ability to learn and adapt to newtechnologies. What you'll get in return* Competitive salary* Company commission scheme** Optional Private Medical Insurance* Pension Scheme* Growth and development opportunities*Commission available after 3 months continuous employmentWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Customer Engagement Representative you will take ownership of enhancing the customer experience across a defined geographical area. This role is pivotal in ensuring that all interactions and engagements across various channels meet and exceed customer's expectations, providing a seamless and efficient service.Day-to-day of the role:Own and manage customer relationships within your designated geographical area.Conduct regular outbound calls as per the daily call plan, adjusting the frequency based on individual customer needs with a minimum set frequency of once per month for all nominated accounts.Handle inbound customer calls and take necessary actions promptly.Support customers across different ordering platformsMaintain accurate customer details, including contact information and delivery schedules.Manage order amendments and additions for both phone and web orders.Monitor and enhance customer Return on Investment (ROI) for equipment provided on a Free on Loan (FOL) basis.Collaborate with the sales team to generate and manage leads within your territory, ensuring proper follow-up with both internal and external stakeholders.Reactivate lapsed accounts and integrate them into your ongoing call plans.Work closely with Channel Managers to identify and capitalize on opportunities within National and Regional AccountsKeep customers informed about current promotions, new product developments, catalogue updates, and allergen changes.Required Skills & Qualifications:Proven experience and knowledge in foodservice and retail sectors.Excellent organizational and planning skills, with the ability to hit the ground running.Strong communication skills and the ability to work independently.Results-oriented and target-driven, with a determined and tenacious attitude.Exceptional customer service skills, proactive and committed to achieving excellent results.Excellent written and oral communication skillsOther:Location:  Southall (limited parking)Hours:  Monday to Friday 8am to 5pm and  approximately one in every four Sundays 8.30am to 4.30pm.  If you work a Sunday you will be given a day in lieu in the week. Office based only (no hybrid working)