Average Service Administrator salary in Tyne And Wear

Looking for a role where accuracy, organisation and great customer service really matter? Do you enjoy working with data, juggling priorities and supporting colleagues across a busy operational team? You’ll be joining the Cards, Benefits & Expenses team within Transformative Business Services, supporting service delivery for our client MPS. This is a fast-paced administrative role where attention to detail is essential, and where you’ll play a key part in making sure payroll-related benefits, expenses and schemes are processed accurately, on time and in line with policy and legislation. This is a permanent, full-time role, based from our Newcastle office, with an expectation of working on site two days per week. What you’ll be doing: Processing and administering Cards, Benefits & Expenses activity in line with agreed service levels and timescales.Managing and prioritising your own workload across an allocated area of the team.Calculating, checking and processing salary sacrifice schemes and allowances accurately.Auditing expense claims to ensure compliance with MPS policy and legislative requirements.Responding to queries from employees and managers via RFS and email, providing a positive and professional customer experience.Supporting ad-hoc activity, including issuing letters and assisting with project work involving high-volume data analysis. What you’ll bring: Experience of processing payroll-related information and working with payroll or HR systems in a high-volume environment would be beneficial.High attention to detail, with confidence working with large volumes of data.Good Excel skills, including use of formulas, alongside strong overall computer literacy.Excellent time management skills, with the ability to meet tight deadlines.High levels of numeracy and written communication skills, including drafting clear and accurate correspondence. If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time, Permanent.Location: Hybrid - Newcastle, 2 days per weekSecurity Clearance Level: NPVV2.Internal Recruiter: Becky.Salary: £26,298 per annum.Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension. Loved reading about this job and want to know more about the sector? We’re a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

Rewards and Benefits on Offer;Immediate start Monday – Friday working hoursPay rise after 8 weeksFriendly and supportive working environment Varied and interesting roleFree on-site parkingThe Company you will be working for;MTrec Commercial are proudly supporting our client on their search for an experienced Customer Service Administrator to join the team as soon as possible. This is a temporary assignment for initially 2 to 3 months with the possibility of this being extended. If you feel you have the required skills and experience, then please apply for an immediate response! The Role you will be doing;Preparing detailed and accurate work instructions for Account Manager approval.Respond to phone calls and emails to schedule customer stock deliveries using in-house booking systems, ensuring accurate customers and stock codes are logged for the warehouse, ensuring delivery date issues are raised with Account Managers.Implement the destruction of obsolete stock as requested by Account Managers.Manage the reordering of consumables and company’s base materials from approved suppliers.Keep in-house system up to date to ensure accuracy and visibility, including updating projects with information provided by both customers and account manager.Taking and logging callsProactively communicate concerns in a timely manner.Prepare customer SEP’s for approval in a timely manner to ensure no impact upon production windows. Check AB samples, raising concerns with Account Managers, and sending approved samples to customers.Accurately raise TRF’s as per Account Manager or customer instruction. Proactively support others in the department, offering guidance and knowledge.Support the wider team through maintaining an awareness of others workloads and time pressures, helping avoid department backlogs.Work towards departmental targets and objectives.Provide input to help shape the Department Strategy.Ensure deadlines are maintained. Ensure departmental housekeeping is maintained to required standards.Ensure adherence by self & department to company security, quality, environmental, health & safety and FSC / PEFC Chain of Custody standards at all times.Key relationships with Leadership Team, Line Managers and daily contact with staff at all levels / in all areas within the business. Assist in the duties of / cover role of Lead Key Account Manager as requested. About You;Previous customer service and administration experience is essentialPrevious telephone and email handling experience is essentialProfessional telephone mannerStrong communicator Proficient in MS OfficeMust be able to work Monday – Friday 9am – 5pm

MFS Limited provides bespoke and independent financial planning advice to private individuals and companies. We offer a wide range of specialist services that include advice on investments, retirement planning, inheritance tax planning, life assurance, mortgages and tax services. As a result of company growth, we are looking for a Financial Services Administrator or Trainee Paraplanner to join us. Hours: To be agreed, the office is open Monday – Friday 9am to 5pm.Salary: Competitive, dependant on experience and qualifications.Start Date: To be agreed. The main purpose of this position is to provide administrative and technical support to the Paraplanners and Advisers at MFS. A brief overview of your duties would include:To produce annual review of suitability letters for both investment and pension clients.To complete any research and analysis required.To submit new business applications and monitor their progress ensuring clients receive regular updates and good service. To deal and respond to client queries.To monitor and resolve customer service problems as appropriate.To prepare application forms and other documents for client meetings.The new member of our team will ideally have:Excellent communication skills (in both written and verbal forms) and a passion for delivering exemplary service to clientsComfortable working in a fast paced environmentA dedicated team player, and willing to assist colleagues in the team where possibleAble to prioritise workloads under strict deadlines and use initiative to solve problemsGeneral IT skillsGood attention to detail to ensure that letters and reports are compiled to the highest possible qualityPlease note that we would only like to hear from individuals directly (and not recruitment agencies) at this time. We can also only accept candidates who have a right to work in the UK.