Customer Service Administrator
An established company are currently looking for a Customer Service Administrator to join their fun and vibrant team of professionals. The Customer Service Administrator role involves providing an excellent customer experience through communicating promptly and courteously via telephone, live chat, and email. You will investigate and solve queries, handling issues through to resolution and provide customers with a consistent service.Salary: Up to £27,000Office basedBenefits: on-site parking, company days out/events, employee assistance plan, and discount schemesCustomer Service Administrator responsibilities:Offering support on all enquiries from customersProvisioning orders from start to completionArranging, organising, and overseeing couriersDealing with order delays and managing customer expectationsManaging multiple email inboxesSupplying supporting documentation relating to products and servicesMaintaining the in-house customer databaseIdentifying sales opportunitiesTaking payments and managing invoicesCustomer Service Administrator skills/competencies:Outstanding communication skills and strong attention to detailPrevious customer service experience desirableGood organisational skillsApply today!
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