Average Service Administrator salary in Boldon Colliery

Customer Service AdvisorRed Recruitment is recruiting a full-time Customer Service Advisor to join our client's team in Boldon Colliery.This role is perfect for someone who enjoys helping people and delivering outstanding customer experiences. You will provide telephone, email and live chat support for one of the world's leading stationery brands, assisting customers with everything from product enquiries and online orders to deliveries, returns and refunds.Benefits and Package for Customer Service Advisor:Salary: £12.81 per hourHours: 40 hours per week, Monday to Friday between 8.00am and 6.00pmShift Pattern: Shifts include 8.00am-4.30pm, 9.00am-5.30pm and 9.30am-6.00pmContract: Temporary. Potential for Temp-to-PermLocation: Office Based. Boldon, SunderlandFull training and ongoing supportSupportive and inclusive working environmentFun and fast-paced customer service roleOpportunity to represent one of the world's leading stationery brandsKey Responsibilities of Customer Service Advisor:Handle inbound customer calls professionally and efficiently.Respond to customer enquiries via telephone, email and live chat.Assist customers with product enquiries, online orders, deliveries, returns, exchanges and refunds.Resolve customer concerns with empathy and a solution-focused approach.Process customer orders, amendments and payments accurately when required.Maintain accurate customer information and interaction notes using internal systems.Escalate complex enquiries to the appropriate team when necessary.Develop excellent product knowledge to provide accurate information and helpful recommendations.Meet individual and team targets relating to quality, productivity and customer satisfaction.Work collaboratively with colleagues to deliver consistently positive customer experiences.Ensure all customer interactions comply with company policies and data protection requirements.Key Skills and Experience of Customer Service Advisor:Previous experience in a customer service or contact centre environment is preferred but not essential.Excellent verbal and written communication skills.Friendly, patient and professional telephone manner.Strong listening, problem-solving and conflict-resolution skills.Confident using computer systems, with the ability to learn new platforms quickly.Highly organised with excellent attention to detail.Able to multitask and remain calm under pressure.Empathetic and solution-focused approach to customer concerns.Comfortable working in a busy, fast-paced environment.Flexible approach to working hours during peak trading periods when required.If you have excellent communication skills, enjoy helping customers and are interested in this full-time Customer Service Advisor position, please apply now!Red Recruitment (Business)

Customer Service AdvisorRed Recruitment is recruiting a part-time Customer Service Advisor to join our client's team in Boldon Colliery.This role is perfect for someone who enjoys helping people and delivering outstanding customer experiences. You will provide telephone, email and live chat support for nightwear brand, assisting customers with everything from product enquiries and online orders to deliveries, returns and refunds.Benefits and Package for Customer Service Advisor:Salary: £12.87 per hourHours: 24 hours per week, Monday to Friday between 9.00am and 5.30pm - exact working pattern to be discussed at interviewContract: Temporary part-time, with opportunity to go permanent Location: Office-based. Boldon, Sunderland.Full training and ongoing supportSupportive and inclusive working environmentFun and fast-paced customer service roleOpportunity to represent an established nightwear brand Key Responsibilities of Customer Service Advisor:Handle inbound customer calls professionally and efficiently.Respond to customer enquiries via telephone, email and live chat.Assist customers with product enquiries, online orders, deliveries, returns, exchanges and refunds.Resolve customer concerns with empathy and a solution-focused approach.Process customer orders, amendments and payments accurately when required.Maintain accurate customer information and interaction notes using internal systems.Escalate complex enquiries to the appropriate team when necessary.Develop strong product knowledge to provide accurate information and helpful recommendations.Meet individual and team targets relating to quality, productivity and customer satisfaction.Work collaboratively with colleagues to deliver consistently positive customer experiences.Ensure all customer interactions comply with company policies and data protection requirements.Key Skills and Experience of Customer Service Advisor:Previous experience in a customer service or contact centre environment is preferred but not essential.Excellent verbal and written communication skills.Friendly, patient and professional telephone manner.Strong listening, problem-solving and conflict-resolution skills.Confident using computer systems, with the ability to learn new platforms quickly.Highly organised with excellent attention to detail.Able to manage multiple enquiries and remain calm under pressure.Empathetic and solution-focused approach to customer concerns.Comfortable working in a busy, fast-paced environment.Flexible approach to working hours during peak trading periods when required.If you have excellent communication skills, enjoy helping customers and are interested in this part-time Customer Service Advisor position, please apply now!Red Recruitment (Business)

The CompanyItalian Speaking Finance & Supply AssistantAre you a fluent Italian speaker looking to join a growing international business at an exciting stage of its expansion?We are recruiting on behalf of a well-established business that is investing in its European growth strategy, with Italy playing a key role in its future plans. As a result, a newly created opportunity has arisen for an Italian Speaking Finance & Supply Assistant to support both finance and operational activities across the business. This is a varied position offering exposure to finance, supply chain, customer service and international stakeholder management, making it an ideal opportunity for someone who enjoys working across multiple functions.The RoleAs the Italian Speaking Finance & Supply Assistant you will be working closely with finance, operations and sales teams, you'll support the day-to-day activities of a growing European operation.Key responsibilities will include:Managing customer and supplier invoicing processes.Supporting finance administration activities.Liaising with Italian customers, suppliers and sales teams.Assisting with order processing and invoicing queries.Supporting supply chain coordination and supplier communications.Building strong relationships with international stakeholders.Assisting with reporting, documentation and operational administration.Acting as a key point of communication between UK and Italian teams.About YouWe're keen to hear from candidates who have:Fluent Italian and English language skills.Strong organisational and administrative abilities.Excellent communication and relationship-building skills.Strong attention to detail.Confidence working across multiple departments and priorities.Previous experience within finance administration, invoicing, accounts payable, customer service, operations or supply chain support would be advantageous.A positive attitude and willingness to learn and develop.The BenefitsPermanent opportunity with long-term career prospects.Flexible start and finish times.Hybrid working (Friday working from home).On-site canteen facilities.Training and development opportunities.The chance to play a key role in supporting a growing European operation from the outset.