Average Service Administrator salary in the UK

A thriving company are currently looking for a Customer Service Administrator. The Customer Service Administrator role involves assisting with scheduling engineers, raising required works orders and providing ad hoc administrative support to the wider team.Our client is a vibrant and friendly company who offer great opportunities!Salary: £28,000 - £30,000Office basedParking availableCustomer Service Administrator responsibilities:Organising visits and remedial worksRaising work orders using the in-house databaseScheduling engineers and subcontractorsLiaising with the internal team as requiredPreparing completed work orders for invoicing purposesUploading compliancy documents onto online portalsChasing engineers for job information and outcomesMaintaining and updating spreadsheetsAssisting with general administration including scanning, photocopying, and answering incoming calls from engineers.Customer Service Administrator skillsPrevious experience in a similar role desirableClear and concise communication skills, both written and verbalProficient in Microsoft Word, Excel, and OutlookApply today!

Job Title: Mortgage Servicing AdministratorLocation: LondonSalary: Up to £27,500 depending on experience plus benefitsWorking Hours: Monday to Friday 9am to 5.30pmHybrid: 4 days a week in the office and 1 day at homeAbout the role of Mortgage Servicing AdministratorOur client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products. They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria.As a Mortgage Servicing Administrator, you will play a key role within the servicing and collections team, by dealing with the processing of existing mortgages including redemption requests, setting up direct debits and communicating with customers in arrears, whilst ensuring accounts are being managed in accordance with policies, procedures and regulations.This is a fantastic opportunity for someone with a background in financial services telephony who is keen to expand their skills and build experience within mortgage servicing.Responsibilities required for the role of Mortgage Servicing AdministratorEnsuring mortgage administration tasks are completed accurately and within required timeframes, including processing redemption requests, setting up direct debits, and issuing pre-expiry communicationsManaging and responding to customer email enquiries in a professional and timely mannerProactively contacting customers regarding unpaid direct debits on a daily basisMaintaining regular communication with customers in early stages of arrears to provide support and guidanceDiscussing and agreeing suitable solutions with customers, including repayment arrangements and forbearance options within agreed authority levelsMonitoring agreed arrangements to ensure adherence and taking appropriate action where necessaryDirecting customers to free and independent debt advice services where appropriateProcessing new loan completions efficiently and accuratelyIdentifying issues, applying creative problem-solving, and making informed decisions within appropriate timeframes Experience required for the role ofMortgage Servicing AdministratorExperience gained in a telephony role within financial services is essentialMortgage servicing or collections experience is advantageousAbility to build rapport with customers and communicate key information clearly, professionally, and effectivelyStrong interpersonal and communication skillsHighly organised with the ability to prioritise tasks efficientlyExceptional attention to detailCapable of working effectively under tight deadlinesConfident in both verbal and written communicationGood understanding of Consumer Duty principlesAwareness of regulatory requirements and their impact on business operationsCollaborative team player with a supportive approachFor more information regarding the role of Senior Servicing Account Manager, please contact usStellar Select is acting as an employment agency and is a corporate member of the RECDue to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Financial Services AdministratorCoventry City Centre £30,000 – £35,000 (DOE)Are you an experienced Financial Services Administrator looking to join a small, close-knit team where your contribution genuinely matters?This is a fantastic opportunity to work with a friendly IFA firm where you’ll gain exposure across pensions, investments, mortgages and protection, with real scope to develop your career over time.The RoleYou’ll provide hands-on support to advisers across the full client lifecycle, including:Managing client communications and day-to-day queries Processing new business and seeing cases through to completion Supporting research and gathering product/provider information Assisting with suitability reports and client reviews Preparing documentation for mortgage and protection cases Maintaining accurate client records and file compliance You’ll work closely with the team in a collaborative environment where everyone supports each other, no hierarchy-heavy structure.What We’re Looking ForExperience within an IFA / financial planning practice Strong knowledge of pensions and investments (essential) Organised, detail-focused and proactive Confident communicator with a client-first mindset Why Join?Friendly, supportive small team environment Broad exposure across multiple advice areas City centre location Please contact Adele at Capio Recruitment for further information on this exciting opportunity!