Account Manager
My client is seeking an experienced and driven Account Manager to take ownership of one of their largest accounts. This is a key role within the business, responsible for ensuring delivery to cost, quality, and schedule while acting as the central interface between customers, senior leadership, and cross-functional teams.Purpose of the RoleYou will be accountable for the successful management of one of the largest company programmes, ensuring customer requirements are met while driving performance improvements in line with business objectives.Key ResponsibilitiesManage the customer account end-to-endDeliver programmes on time, to cost, and to quality standardsProvide regular programme update reports both internally and externallyManage despatch schedules and customer demand signalsOwn and report on QCD (Quality, Cost, Delivery) metrics for parts flowing through the businessInterface effectively with customers, senior management, and internal departmentsPlan for and manage programme recovery activities when requiredGenerate and maintain visual business metrics to track performance and targetsSupport business development, growth, and continuous improvement projectsLead by example, maintaining high standards of behaviour in line with company policiesCore Skills & ExperienceStrong knowledge of production processes and customer relationship management(ideally within aerospace, automotive, or a similar manufacturing environment)Proven experience working within cross-functional teamsExcellent problem-solving, decision-making, and analytical skillsStrong customer focus with commercial awarenessOutstanding communication and negotiation skillsExperience using project management methodologies and toolsAbility to work under pressure, both independently and as part of a teamExperience with: MRP management and deploymentLead time analysisCapacity management and developmentStructured problem-solving techniquesSQCDP CommitmentThe role actively supports the company’s SQCDP framework:Safety: Working in line with all accredited safety standardsQuality: Supporting quality accreditations and right-first-time deliveryCost: Driving cost reduction and continuous improvement initiativesDelivery: Improving delivery performance beyond customer expectationsPeople: Promoting diversity, inclusion, wellbeing, and positive cultural changeIf this role is of interest and you would like to be considered for the opportunity, please reach out to Alex Brown in the Basildon office.
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