Sales & Commercial Director
Job Title: Sales & Commercial DirectorLocation: Newbury (Hybrid - with travel to clients and offices)Salary: CompetitiveJob Type: Full Time, PermanentWe're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs.We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great.About the role:We're seeking a Sales & Commercial Director to lead our revenue growth as we target £10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation.Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality.Key ResponsibilitiesRevenue Growth & StrategyDrive revenue growth and strategyBuild a reliable sales pipelineDevelop strategic partnershipsAccount Management & Client GrowthLead Account ManagementDeliver regular QBRsPromote upsell/cross-sell opportunitiesOversee technical training for new productsMaintain strong relationships with key clientsEstablish client feedback systemsNew Business DevelopmentDirect new business development and market planningManage new client acquisition effortsImplement repeatable sales processesAlign sales and marketing for better resultsFind new routes to marketCommercial Governance & ProfitabilityManage pricing, commercial models, and marginsEnsure accurate proposals and service alignmentProtect against unprofitable engagementsStandardize contracts and commercial termsPre-Sales & Solution AlignmentCollaborate with Solutions Architect / Pre-Sales teamsMaintain structured deal review and approvalLeadership & Team DevelopmentLead and mentor Account Managers, Rev Ops, and Sales AdminBuild an accountable, high-performing commercial teamIntroduce new working methods to support changeStrategically improve procedures, standards, and policiesOversee technical training for new productsMonitor CRM usageFoster a culture reflecting company values: Secure · Own · Improve · EnableVendor and Partner ManagementManage vendor relationships and strategiesPromote partner programsHandle vendor escalationsPresent innovative products and brands to clientsSupport sales offers with Account ManagersJoin client and vendor meetings with Account Managers and Commercial ManagerCross-Functional CollaborationEnsure smooth transition from sales to deliveryProvide ongoing feedback between clients, sales, and operationsKey Performance Indicators (KPIs):Revenue growth (new and existing clients)Gross margin and deal profitabilityPipeline value and conversion ratesClient retention and account growthProposal accuracy and delivery success rateSales cycle efficiencyAbout you:EssentialProven experience in a senior sales or commercial leadership role within an MSP or IT services businessStrong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity servicesDemonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environmentManage complex, multi-stakeholder sales cyclesStrong commercial acumen with a focus on margin and profitabilityDesirableExperience working with hospitality or high-end service sectorsFamiliarity with ITSM / PSA tools (e.g. Autotask) and sales processesExperience in scaling a business from £5M-£10M+Personal AttributesCommercially astute and results-drivenStrategic thinker with strong execution capabilityConfident, credible, and client-facing at senior levelHighly organised with attention to detailCollaborative leader who can bridge sales and operations effectivelyPassionate about delivering exceptional client experienceWhy join us:Be part of a growing, ambitious MSP with a strong reputation in the hospitality sectorPlay a key role in shaping the next phase of growthWork within a leadership team committed to delivering premium, "5-star" IT servicesOpportunity to build and scale a high-performing commercial functionPlease NoteDiversity and Inclusion:We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.Other:In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.
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