Service Delivery Coordinator
Service Delivery Coordinator – Telford Pay: £17 per hour (via umbrella, 37.5 hours/week)Location: Telford (onsite, Monday–Friday)Contract: Initially a 6-month rolling contract, with the requirement is expected to run for at least two years, with a strong possibility of becoming permanent for the right person if that's something they'd like. Industry: Global technology and servicesAbout the RoleWe're looking for a highly organised Service Delivery Coordinator to join a global technology business at their Telford site.This is a varied operations-focused role where you'll coordinate customer requests, supplier activities, quotations, purchase orders, and service delivery processes to ensure work is completed accurately and on time.Working closely with customers, suppliers, logistics teams, and internal stakeholders, you'll play an important role in maintaining service levels, managing turnaround times, and supporting the smooth delivery of outsourced services.What You'll DoManage customer requests, quotations, RFQs and purchase ordersCoordinate outsourced service activities with suppliers and logistics partnersMonitor turnaround times and ensure service commitments are achievedProvide customers and internal stakeholders with regular updates on order and service statusMaintain accurate records and documentation within internal systemsSupport purchasing and procurement activities, including supplier coordinationAnalyse operational data and prepare reports using Excel and other Microsoft Office toolsWork closely with UK and international teams to support service delivery objectivesIdentify opportunities for process improvements and operational efficienciesWhat We're Looking For2+ years' experience in a coordination, customer service, operations, procurement or supply chain environmentStrong organisational skills with the ability to manage multiple priorities simultaneouslyExcellent communication skills, both written and verbalGood Microsoft Office skills, particularly Excel, Outlook and PowerPointHigh attention to detail and a structured approach to workComfortable working in a fast-paced environment with multiple stakeholdersExperience working with suppliers, purchasing processes or service delivery operations would be advantageousExperience using ERP or CRM systems (such as Oracle or Salesforce) would be beneficialWhat's on OfferOpportunity to join a globally recognised technology organisationSupportive team environment with training providedExposure to procurement, service delivery, supplier management and operational reportingValuable experience within a complex international business environmentIf you're a highly organised coordinator who enjoys working with customers, suppliers and operational teams to keep things running smoothly, we'd love to hear from you.Apply today to find out more.#OperationsJobs #ServiceDelivery #ProcurementJobs #SupplyChainJobs #CoordinatorJobs #TelfordJobs
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