Customer Service Coordinator
Customer Service Coordinator (Fixed-Term Contract)Wheatley, Oxfordshire | Hybrid Are you a customer service professional who thrives in a fast-paced, detail-driven environment?We're recruiting on behalf of a globally connected, Oxford-based business operating within the premium FMCG sector. With an impressive portfolio of internationally recognised brands and distribution across the UK, Europe, and beyond, this is a brilliant opportunity to join a dynamic team that genuinely values quality and customer excellence.The RoleAs Customer Service Coordinator, you'll be the vital link between the business's customers and its internal supply chain, logistics, and commercial teams. You'll ensure orders are placed accurately and on time, queries are resolved promptly, and customers receive an outstanding level of service at every touchpoint.You'll collaborate with colleagues across Demand & Planning, Logistics, Finance, and Commercial — as well as with international Customer Service teams — making this a genuinely varied, globally connected role.What You'll Be DoingProcessing customer orders accurately and in line with delivery deadlinesCommunicating stock issues and delays to customers and account handlersInvestigating and resolving warehouse and transport queries promptlyManaging returns, credits, and consignment stock reconciliationMaintaining customer master data and product code accuracyContributing to monthly KPI scorecards and demand review meetingsBuilding strong relationships with both customers and internal stakeholdersWhat We're Looking ForProven customer service experience, ideally in a B2B or FMCG environmentConfident working with ERP systems — SAP experience is a real advantageStrong understanding of supply chain and order management processesExcellent communication skills — written, verbal, and cross-functionalHighly organised, accurate, and calm under pressureProficient in Microsoft Office (Outlook, Word, Excel)A collaborative, can-do approach with the ability to take initiativeWhy This Role?Join a well-established, internationally connected business with a close-knit Oxford teamA role with genuine variety and cross-functional collaborationA company that champions quality, precision, and outstanding customer relationshipsWhat's on Offer? A base salary of 30-32k depending on experienceGood benefits Hybrid working - 2 days in the office
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