Average Repairs Manager salary in Manchester

Operations Manager - Responsive RepairsLocation: ManchesterSalary: £61,518You will lead a team of Repairs Service Delivery Managers delivering works on responsive repairs. Working collaboratively across the wider team. You will ensure repairs are delivered safely, on time and within budget. You will be accountable for operational performance, contract management and continuous service improvement, using data and customer insight to drive performance. What you'll be doingWorking collaboratively with the planning team to schedule works in order to maximise productivity and efficiency. Contractor relationship management, including allocation of works and monitoring the portal Managing stakeholder relationships with colleagues across the wider team, organisation and externally. Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs Being the point of contact for Stage 1 complaints, investigating and feeding back in a timely manner Leading on Service Excellence Groups and required Managing your Departments Budget. Proactive resource planning of your team. What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertaintyTo be professional and work with integrity, inclusivity and respect for diversity As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management roleWhat you will need HNC/HND in Construction management, Building Surveying, Property Maintenance, or related field desirable Recognised H&S qualification NEBOSH or IOSH desirable Experienced in contractor management and procurement frameworks Membership or working towards membership of a professional body (e.g. RICS, CIOB, CIH)- desirable Good understanding of Landlord and tenant act 1985 and fitness for human habitation act 2018 Awareness and understanding of the Social Housing (Regulation) Act 2023 Awareness of Pre-Action Protocol for housing condition claims and legal processes Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check’ Support towards the delivery of the corporate plan What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working¦ We offer some hybrid and flexible working Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Professional fees ¦The business pays the cost of one professional role related membership fee for each colleague The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream ¦ You can access savings opportunities and early access to wages Health and Wellbeing Initiatives ¦Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 24th May 2026Shortlist date: 25th May 2026Interview date: TBC

Responsive Repairs ManagerLocation: Greater Manchester (hybrid / on-site across housing stock)Salary: Competitive, dependent on experienceContract: 3 monthsAbout the RoleWe're looking for an experienced Responsive Repairs Manager to lead the delivery of a high-quality, customer-focused repairs service across a diverse housing portfolio.You'll be responsible for ensuring responsive and emergency repairs are completed safely, efficiently and right first time, while meeting service standards, budgets and regulatory requirements. This is a key leadership role with real impact on residents' homes and satisfaction.Key ResponsibilitiesLead and manage the day-to-day delivery of a responsive and emergency repairs serviceEnsure repairs are completed within agreed timescales, budgets and KPIsChampion a customer-first approach, driving high levels of resident satisfactionAct as an escalation point for complex repairs, complaints and service failuresEnsure full compliance with health & safety legislation and housing standardsManage and monitor contractor performance to ensure quality, safety and value for moneyControl budgets and identify opportunities for efficiencies and service improvementLead, motivate and develop a team of supervisors, operatives and support staffUse performance data to drive continuous improvement and service transformationWhat We're Looking ForEssential:Proven experience managing a responsive repairs service, ideally within social housing or a similar environmentStrong knowledge of building maintenance, housing repairs and contractor managementExcellent understanding of UK health & safety legislationExperience managing budgets and delivering value for moneyConfident people manager with the ability to lead and develop high-performing teamsStrong communication, organisation and problem-solving skillsTo discuss the finer points of this fantastic opportunity and request a copy of the job description please don't hesitate to contact me directly on or email

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Operations Manager is key to making this happen.  The role provides operational leadership for MSV’s responsive and voids repairs service, ensuring a high-performing, customer-focused, legally compliant, and value-for-money service. You will lead Area Repairs Managers, planning and admin teams, and contractor partners, embedding strong health and safety, staff engagement, risk management, and continuous improvement across the service. Working collaboratively across MSV, you will support the Head of Repairs, deliver the corporate strategy, and ensure MSV’s vision and values are consistently embedded in service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.  What does our Operations Manager do;  Provide clear operational leadership for the Property Care Team, embedding customer service excellence and a strong, target-driven culture across the service.  Lead the operational delivery of repairs, ensuring full compliance with health & safety, statutory, and consumer standards to keep customers, colleagues, and stakeholders safe.  Drive continuous improvement through effective use of systems, people, and processes, improving performance, productivity, and customer outcomes.  Oversee planning, work allocation, and contractor performance to maximise first-time fixes, value for money, and achievement of KPIs.  Work collaboratively across the business to deliver innovation, service transformation, and a joined-up, customer-focused repairs and voids service. What we are looking for;  Educated to degree level in Building Construction/Surveying or comparable professional qualification and/or experience relating to the post. Can demonstrate an extensive and strong track record of leading a customer-focussed repairs, property, or related function to deliver excellent services. Has comprehensive experience of successfully managing in-house repair teams, and partnerships with sub-contractorsSubstantial knowledge of working within the construction / building / maintenance sector, with an understanding of asset management. Strong H&S Knowledge in line with the role and service. This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.  We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack. We offer a range of great benefits including:  Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided  33 days holiday per year plus bank holidays, and a holiday a buy scheme.   Company pension scheme with up to 10% matched contributions  Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.  Enhanced sick pay with up to 3 months full pay and 3 months half pay  Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives   Life assurance subject to being a member of our company pension scheme.  Learning and development to support you to develop the skills you need to fulfil your role and progress in your career  Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.  MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.  MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.     If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on  Interview dates are to be confirmed, interviews will be carried out  throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.   We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.  If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.