Removals Operations Manager
Relocruitment is working with an established and growing removals company to recruit an experienced Operations Manager to lead their NW London branch.About Our ClientOur client is a well-respected name in the domestic and commercial removals sector, committed to delivering world-class service to their clients. With a strong focus on compliance, quality, and customer satisfaction, they've built a reputation for reliability and professionalism. This is an opportunity to join a business that values its team and invests in operational excellence.The RoleThis is a hands-on leadership position where you'll take full ownership of the operational success of the branch. Reporting to the Branch Manager, you'll lead the team, manage fleet compliance, oversee warehouse operations, and ensure every move runs smoothly. You'll be the driving force behind efficiency, safety, and customer satisfaction—balancing strategic oversight with day-to-day problem-solving.Your key focus areas:Fleet & Compliance ManagementMaintain full HGV operator compliance including vehicle maintenance, tachograph management, and drivers' hoursEnsure all legal and Traffic Commissioner undertakings are metManage MOT schedules, inspections, and defect reporting systemsWarehouse & Resource ManagementOversee warehouse operations, storage administration, and container movementsManage inventory, crate usage tracking, and maximise warehouse capacityLead and motivate the warehouse team to deliver exceptional resultsTeam LeadershipManage and develop foremen, porters, and drivers to achieve high performanceHandle operational diaries, timesheets, expenses, and holiday planningFoster a professional, motivated, and efficient team cultureCustomer & Client RelationsAct as the primary operational contact for clients and resolve queries effectivelySupport the Branch Manager with complaints, damage reports, and correspondenceEnsure seamless communication throughout every customer journeyWhat We're Looking ForYou'll be an experienced operations professional with a strong background in removals or logistics. You understand transport legislation, fleet management, and the importance of compliance. You're a natural leader who can motivate teams, solve problems under pressure, and keep everything running like clockwork.Essential experience and skills:Proven leadership and team management abilityStrong knowledge of domestic and commercial removals operationsUnderstanding of transport legislation and HGV operator complianceExcellent planning, organisational, and communication skillsCustomer-focused with a problem-solving mindsetFull UK driving licence and physical fitness requiredWhat's On OfferSalary: £38,000 - £42,000 per annumLocation: NW LondonHours: 45 hours per week (flexibility required for operational needs)Full-time permanent position with a respected removals companyThe opportunity to lead and shape branch operationsA varied, challenging role where no two days are the sameIf you're ready to take the next step in your removals career and lead a successful operation, we want to hear from you.
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